Integration of Quality Notification with Advanced Returns Management

 

With the QM component Quality Notifications, you can support Advanced Returns Management in your enterprise. For example, if goods are returned by a customer for repair or replacement because of a technical defect, you can use a quality notification to process the return delivery. You record the problem in a quality notification for a customer complaint (notification type Q1 in the standard system) and then use the functions of the quality notification and integrated action box to create a returns order.

Prerequisites

You have activated the following business functions:

  • OPS_ADVRETURNS_1 (Advanced Returns Management)

  • OPS_ADVRETURNS_2 (Advanced Returns Management 2)

  • SD_01 (Logistics S&D Simplification)

  • ESOA_OPS01 (Enhancement Package 2 - Service Enabling/ERP Operations)

In Customizing for Quality Management under Start of the navigation path Quality Notifications Next navigation step Notification Processing Next navigation step Additional Notification Functions Next navigation step Define Action Box End of the navigation path, the entries Create Returns Order, Display Returns Order, and Display Returns Overview must be available for the relevant notification types.

Under Start of the navigation path Quality Notifications Next navigation step Notification Processing Next navigation step Additional Notification Functions Next navigation step Define Follow-Up Actions for Tasks End of the navigation path, the follow-up action ADV_RET (Create Advanced Return) must be maintained with the function module QM06_ADV_RETURNS_CREATE_FA.

Features

The action box for quality notifications has the following three new follow-up actions for notification types of the origin Customer Complaint:

  • Create Returns Order

  • Display Returns Order

  • Display Returns Overview

You can use this function in Advanced Returns Management to create a returns order, display a created returns order, and display the returns overview.

When you choose an entry, a dialog box appears in which you can specify the necessary data for the returns order.

Choose Display Notification to display the returns order and in the notification, call the function Document Flow. The sales order number is displayed in the document flow.