Work ManagementYou use this component for accepting, planning, calculating and carrying out work orders and, if applicable, for billing work orders to a customer. For this process, a distinction is made between two types of work order as follows:
External work orders relating to the customer ("services")
Examples of external work orders are:
Creation and amplification of service connections
Energy consulting
Unplanned meter readings
Disconnection and reconnection (electricity, gas)
Internal work orders
Examples of internal work orders are:
Maintenance
Repairs
Installation, modification or removal of technical equipment
To create a work order efficiently, the
Utilities Industry
(IS-U) component uses references ("compatible units"). Using a small number of parameters defined by the user, the system can generate the appropriate order.
After the order has been created, the system monitors the provision of resources and schedules the order. Geographical conditions play an important role here, especially in the utilities industry.