Work Management

Purpose

You use this component for accepting, planning, calculating and carrying out work orders and, if applicable, for billing work orders to a customer. For this process, a distinction is made between two types of work order as follows:

  • External work orders relating to the customer ("services")

Examples of external work orders are:

  • Creation and amplification of service connections

  • Energy consulting

  • Unplanned meter readings

  • Disconnection and reconnection (electricity, gas)

  • Internal work orders

Examples of internal work orders are:

  • Maintenance

  • Repairs

  • Installation, modification or removal of technical equipment

To create a work order efficiently, the Utilities Industry (IS-U) component uses references ("compatible units"). Using a small number of parameters defined by the user, the system can generate the appropriate order.

After the order has been created, the system monitors the provision of resources and schedules the order. Geographical conditions play an important role here, especially in the utilities industry.