Evaluation of Workflows
Use
Purpose
As business-oriented evaluation of workflows is particularly useful for the purposes of information and optimization. Questions such as the following are asked:
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Who did what and when?
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In what context and for what purpose was something done?
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What was done with respect to particular objects (for example notifications of absence) and how long did it take?
Prerequisites
You have one or more productive workflows in your SAP System.
Process
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Workload Analysis Using the workload analysis, you can establish the workload of individual employees, positions, jobs, or organizational units.
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You can use work item analysis to carry out statistical evaluations on work items. The work items to be analyzed can be limited according to time, type and task.
Result
Process controllers forward the analyses to management or make suggestions for improvement. This can create work for process consultants and workflow developers.