Use

Clarification lists show the attributes of the clarification cases, such as status, priority, processor, and due date and you can use them to process and manage generated clarification cases.

Features

You have access to the clarification worklist either in the form of a "simple" clarification list and as a clarification list with shortcut keys.

Clarification list

In transaction EMMACL, you can select clarification cases by technical and customer fields, such as status, user, and due date, and by organizational data, such as plan variant, object category, and evaluation path. The system derives the organizational data from the structure organization of the organizational management.

Clarification list with shortcut keys

Using transaction EMMACLS, you can select clarification cases according to the filter criteria recorded in Customizing as shortcut keys . You can use shortcut keys to display a filtered clarification list that divides clarification cases between areas covered by business processes or users.

You can use the shortcut key “My Inbox” to restrict access to the clarification worklist so that the user who has logged on only sees clarification cases that are relevant to them.

By navigating the clarification lists you can:

Display the attributes of the clarification cases, such as status, priority, processor, and due date.

Check which messages the case has triggered and which business objects or field values are involved.

Display and execute the business processes relevant for clarifying a case.

In administrator mode you can monitor the status for expired clarification cases and the status of processing.

If required, you can integrate your own case attributes and functions in the transaction. For more information, see Enhancements to Clarification Case Processing .

Activities

If you have added a new field to the customer include CI_EMMA_CASE, you have to regenerate the selection screen and the database selection for the clarification list.To do this, in Customizing for Contract Accounts Receivable and Payable, choose Basic Functions Enhanced Message Management Specifications for Processing Clarification Cases Generate Selection Screen for Clarification List.

You define shortcut keys for the transaction EMMACLS in Customizing for Contract Accounts Receivable and Payable under Basic Functions → Enhanced Message Management → Specifications for Processing Clarification Cases → Maintain Shortcut Keys for Clarification Case Processing. For more information about how to proceed, see the documentation for the activity. To assign a layout to clerks, define the parameter EMMA_CWLS and the layout in the user parameters.