Follow-up function

What you should know

Telephone contact using SAPphone

You can use this function to make a telephone call using SAPphone . The system records the details of your phone call as a notification activity.

To use this function, the telephone and computer in your office must be interconnected and the SAPphone component must be active.

Telephone contact without SAPphone

You can use this function to record a telephone call that you initiated while processing a notification. The system records the details of your phone call as a notification activity.

Internal memo

You can use this function to record an internal message or remark that relates to the subject matter of the notification. The system records the memo as a long text for an activity.

Solution database

You can use this function to search the solution database for symptoms and solutions that are similar to the problem you are currently processing.

If you find a symptom or solution in the database that applies to the problem in your current notification, you can:

Send notices

Using this function, you can postpone the processing of a notification. The system can then print this data or send it as a fax or e-mail to an internal or external address (Internet).

The system copies the long text associated with the corresponding code in the task catalog as a text proposal. You can change this text as necessary without changing the original long text. If the notification contains several partners, you can select a partner before you process the text.

You can view the document in a print preview before you save the notification. When you save the notification, the system sends the notice by executing a follow-up action .

Send e-mail

You can use this follow-up function to send an e-mail (with or without an attachment) to a partner in the notification.

The system copies the long text associated with the corresponding code in the task catalog as a text proposal.