Uses of Class
de.hybris.platform.ticket.enums.CsTicketState

Packages that use CsTicketState

Package	Description
de.hybris.platform.customersupportbackoffice.renderers
de.hybris.platform.customerticketingfacades.customerticket
de.hybris.platform.ticket.dao
de.hybris.platform.ticket.dao.impl
de.hybris.platform.ticket.enums	Contains generated models for each type of de.hybris.platform.jalo.enumeration package.
de.hybris.platform.ticket.events.model	Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
de.hybris.platform.ticket.interceptors
de.hybris.platform.ticket.model	Contains generated models for each type of de.hybris.platform.ticket.jalo package.
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl

Uses of CsTicketState in de.hybris.platform.customersupportbackoffice.renderers

Methods in de.hybris.platform.customersupportbackoffice.renderers with parameters of type CsTicketState

Modifier and Type	Method	Description
protected boolean	CorrespondenceRenderer.hasMatchingStatusEvent(java.util.Set<CsTicketChangeEventEntryModel> ticketEventEntries, CsTicketState oldState, CsTicketState newState)

Uses of CsTicketState in de.hybris.platform.customerticketingfacades.customerticket

Fields in de.hybris.platform.customerticketingfacades.customerticket with type parameters of type CsTicketState

Modifier and Type	Field	Description
protected java.util.Map<CsTicketState,java.util.function.BiFunction<CsTicketModel,TicketData,CsTicketModel>>	DefaultCustomerTicketingFacade.stateChanges	Special map, that know what to do in case of status changed.

Methods in de.hybris.platform.customerticketingfacades.customerticket that return CsTicketState

Modifier and Type	Method	Description
protected CsTicketState	DefaultCustomerTicketingFacade.getCsStatus(TicketData data)	Matches TicketData.Status with CsTicketStatus, using statusMapping map.

Uses of CsTicketState in de.hybris.platform.ticket.dao

Methods in de.hybris.platform.ticket.dao with parameters of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketModel>	TicketDao.findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state)	Find tickets by the specified agent, group and state.
java.util.List<CsTicketModel>	TicketDao.findTicketsByState(CsTicketState... state)	Find all the tickets that are in the provided states.

Method parameters in de.hybris.platform.ticket.dao with type arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketModel>	TicketDao.findTicketsByStringInTicketOrEventAndStates(java.lang.String searchString, java.util.Set<CsTicketState> states)	Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states.

Uses of CsTicketState in de.hybris.platform.ticket.dao.impl

Methods in de.hybris.platform.ticket.dao.impl with parameters of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketModel>	DefaultTicketDao.findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state)	Find tickets by the specified agent, group and state.
java.util.List<CsTicketModel>	DefaultTicketDao.findTicketsByState(CsTicketState... state)	Find all the tickets that are in the provided states.

Method parameters in de.hybris.platform.ticket.dao.impl with type arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketModel>	DefaultTicketDao.findTicketsByStringInTicketOrEventAndStates(java.lang.String searchString, java.util.Set<CsTicketState> states)	Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states.

Uses of CsTicketState in de.hybris.platform.ticket.enums

Fields in de.hybris.platform.ticket.enums declared as CsTicketState

Modifier and Type	Field	Description
static CsTicketState	CsTicketState.CLOSED	Generated enum value for CsTicketState.Closed declared at extension ticketsystem.
static CsTicketState	CsTicketState.NEW	Generated enum value for CsTicketState.New declared at extension ticketsystem.
static CsTicketState	CsTicketState.OPEN	Generated enum value for CsTicketState.Open declared at extension ticketsystem.

Methods in de.hybris.platform.ticket.enums that return CsTicketState

Modifier and Type	Method	Description
static CsTicketState	CsTicketState.valueOf(java.lang.String code)	Returns a CsTicketState instance representing the specified enum value.

Uses of CsTicketState in de.hybris.platform.ticket.events.model

Methods in de.hybris.platform.ticket.events.model that return CsTicketState

Modifier and Type	Method	Description
CsTicketState	CsTicketChangeEventCsTicketStateEntryModel.getNewValue()	Generated method - Getter of the CsTicketChangeEventCsTicketStateEntry.newValue attribute defined at extension ticketsystem.
CsTicketState	CsTicketChangeEventCsTicketStateEntryModel.getOldValue()	Generated method - Getter of the CsTicketChangeEventCsTicketStateEntry.oldValue attribute defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.events.model with parameters of type CsTicketState

Modifier and Type	Method	Description
void	CsTicketChangeEventCsTicketStateEntryModel.setNewValue(CsTicketState value)	Generated method - Setter of CsTicketChangeEventCsTicketStateEntry.newValue attribute defined at extension ticketsystem.
void	CsTicketChangeEventCsTicketStateEntryModel.setOldValue(CsTicketState value)	Generated method - Setter of CsTicketChangeEventCsTicketStateEntry.oldValue attribute defined at extension ticketsystem.

Uses of CsTicketState in de.hybris.platform.ticket.interceptors

Methods in de.hybris.platform.ticket.interceptors with parameters of type CsTicketState

Modifier and Type	Method	Description
void	CsTicketPrepareInterceptor.setInitialTicketState(CsTicketState initialTicketState)

Uses of CsTicketState in de.hybris.platform.ticket.model

Methods in de.hybris.platform.ticket.model that return CsTicketState

Modifier and Type	Method	Description
CsTicketState	CsTicketModel.getState()	Generated method - Getter of the CsTicket.state attribute defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.model with parameters of type CsTicketState

Modifier and Type	Method	Description
void	CsTicketModel.setState(CsTicketState value)	Generated method - Setter of CsTicket.state attribute defined at extension ticketsystem.

Uses of CsTicketState in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that return types with arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	TicketBusinessService.getTicketNextStates(CsTicketState state)	Get the list of states which can come after the passed on
java.util.List<CsTicketState>	TicketBusinessService.getTicketNextStates(CsTicketModel ticket)	Returns a list of states that the passed ticket can move to according to configured rules.
java.util.List<CsTicketState>	TicketService.getTicketStates()	Retrieves all available Ticket States in the system.

Methods in de.hybris.platform.ticket.service with parameters of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	TicketBusinessService.getTicketNextStates(CsTicketState state)	Get the list of states which can come after the passed on
java.util.List<CsTicketModel>	TicketService.getTicketsForState(CsTicketState... state)	Find all the tickets that are in the provided states.
java.util.List<CsTicketModel>	TicketSearchService.searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state)	Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State.
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState)	Set the state of a ticket.
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note)	Set the state of a ticket.

Method parameters in de.hybris.platform.ticket.service with type arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketModel>	TicketSearchService.searchForTickets(java.lang.String searchString, java.util.Set<CsTicketState> states)	Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.

Uses of CsTicketState in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that return types with arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	DefaultTicketBusinessService.getTicketNextStates(CsTicketState state)
java.util.List<CsTicketState>	DefaultTicketBusinessService.getTicketNextStates(CsTicketModel ticket)
java.util.List<CsTicketState>	DefaultTicketService.getTicketStates()

Methods in de.hybris.platform.ticket.service.impl with parameters of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	DefaultTicketBusinessService.getTicketNextStates(CsTicketState state)
java.util.List<CsTicketModel>	DefaultTicketService.getTicketsForState(CsTicketState... state)	Find all the tickets that are in the provided states.
java.util.List<CsTicketModel>	DefaultTicketSearchService.searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note)

Method parameters in de.hybris.platform.ticket.service.impl with type arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketModel>	DefaultTicketSearchService.searchForTickets(java.lang.String searchString, java.util.Set<CsTicketState> states)

Uses of CsTicketState in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies that return types with arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	TicketResolutionStrategy.filterTicketStatesToRemovedClosedStates(java.util.List<CsTicketState> states)	Filter a given list of ticket states to remove any which represent a resolved state and should only be used by the ticket resolution strategies.
java.util.List<CsTicketState>	TicketUpdateStrategy.getTicketNextStates(CsTicketState currentState)	Get a list of legal states that a ticket can move into.

Methods in de.hybris.platform.ticket.strategies with parameters of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	TicketUpdateStrategy.getTicketNextStates(CsTicketState currentState)	Get a list of legal states that a ticket can move into.
void	TicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState)	Set the state of the ticket.
void	TicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note)	Set the state of the ticket.

Method parameters in de.hybris.platform.ticket.strategies with type arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	TicketResolutionStrategy.filterTicketStatesToRemovedClosedStates(java.util.List<CsTicketState> states)	Filter a given list of ticket states to remove any which represent a resolved state and should only be used by the ticket resolution strategies.

Uses of CsTicketState in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl that return CsTicketState

Modifier and Type	Method	Description
protected CsTicketState	DefaultTicketEventStrategy.getOpenState()

Methods in de.hybris.platform.ticket.strategies.impl that return types with arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	DefaultTicketResolutionStrategy.filterTicketStatesToRemovedClosedStates(java.util.List<CsTicketState> states)
java.util.List<CsTicketState>	DefaultTicketUpdateStrategy.getTicketNextStates(CsTicketState currentState)

Methods in de.hybris.platform.ticket.strategies.impl with parameters of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	DefaultTicketUpdateStrategy.getTicketNextStates(CsTicketState currentState)
protected boolean	DefaultTicketUpdateStrategy.isValidStateTransition(CsTicketState oldState, CsTicketState newState)
protected void	DefaultTicketUpdateStrategy.preSetTicketState(CsTicketModel ticket, CsTicketState newState)
void	DefaultTicketResolutionStrategy.setDefaultResolvedTicketState(CsTicketState defaultResolvedTicketState)
void	DefaultTicketResolutionStrategy.setDefaultUnresolvedTicketState(CsTicketState defaultUnresolvedTicketState)
void	DefaultTicketEventStrategy.setOpenState(CsTicketState openState)
void	DefaultTicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState)
void	DefaultTicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState, java.lang.String note)

Method parameters in de.hybris.platform.ticket.strategies.impl with type arguments of type CsTicketState

Modifier and Type	Method	Description
java.util.List<CsTicketState>	DefaultTicketResolutionStrategy.filterTicketStatesToRemovedClosedStates(java.util.List<CsTicketState> states)
void	DefaultTicketUpdateStrategy.setAvailableNextStates(java.util.Map<CsTicketState,java.util.List<CsTicketState>> availableNextStates)
void	DefaultTicketUpdateStrategy.setAvailableNextStates(java.util.Map<CsTicketState,java.util.List<CsTicketState>> availableNextStates)