Integration with Customer Relationship Management (CRM)

Purpose

You can integrate Contract Accounts Receivable and Payable in Customer Relationship Management (CRM).

Features

The business processes and functions of FI-CA are integrated with the CRM Interaction Center Web Client by means of Financial Customer Care (FCC) as part of the following scenarios:

  • Financial Customer Care

    This scenario offers basic functions, such as an account overview, the display of the dunning history, and the search for payments of a customer.

  • Collections Management

    This scenario covers important processes, such as the initiation of customer calls, processing of payments, and the granting of deferrals and installment plans.