Class CustomerReturnItem

Batch Number. Assigns a material that is manufactured in batches or production lots to a specific batch. Maximum length: 10.

CRM Logical System. Maximum length: 10.

CRM Object ID. Maximum length: 10.

CRM Object Type. Maximum length: 10.

CRM Object GUID. Maximum length: 32.

Follow-Up Activity Code. Specifies the code of the logistical follow-up activity for a returned material in Advanced Returns Management. You use logistical follow-up activities to move returned materials to their final destination. Maximum length: 4.

Customer RMA Number. Specifies the customer return material authorization (RMA) number. Maximum length: 20.

Terms of Payment Key. Key for defining payment terms composed of cash discount percentages and payment periods. It is used in sales orders, purchase orders, and invoices. Terms of payment provide information for:Cash managementDunning proceduresPayment transactionsData can be entered in the field for the terms of payment key in various ways as you enter a business transaction:In most business transactions, the system defaults the key specified in the master record of the customer/vendor in question.In some transactions (for example, credit memos), however, the system does not default the key from the master record. Despite this, you can use the key from the customer/vendor master record by entering "*" in the field.Regardless of whether or not a key is defaulted from the master record, you can manually enter a key during document entry at:item level in sales ordersheader level in purchase orders and invoicesMaster records have separate areas for Financial Accounting, Sales, and Purchasing. You can specify different terms of payment keys in each of these areas. When you then enter a business transaction, the application in question will use the key specified in its area of the master record. Maximum length: 4.

Customer Inspection Code. Specifies the quality of a material that a customer wants to return. The customer informs the company to which he or she wants to return the material about the quality of the material. When you create a return order for the relevant material, the customer inspection code and the corresponding inspection comment provide you with useful information for making the appropriate decisions regarding logistical follow-up activities and refunding. Maximum length: 4.

Customer Return. Maximum length: 10.

Customer Return Item. Maximum length: 6.

Sales Document Item Category. A classification that distinguishes between different types of item (for example, free of charge items and text items) and determines how the system processes the item. The system proposes an item category. If alternatives are defined for your system, you can change the item category manually in the sales document.If, for example, you identify an item as a free or charge item, you tell the system, in this case, to ignore normal pricing procedures. Maximum length: 4.

Short Text for Sales Order Item. A short description of the item. Short texts are used throughout sales order processing, shipping, and billing. They also appear on printed order confirmations.The system proposes the short text from the material master record. If you have included a short text in a customer-material info record, it replaces the material master text during sales document processing. You can change the text at the item level in the sales document or during delivery processing. Maximum length: 40.

Delivery Priority. The delivery priority assigned to an item. You can assign delivery priority to either a particular material or to a combination of customer and material. When you process deliveries collectively, you can use delivery priority as one of the selection criteria. Maximum length: 2.

Higher-Level item in bill of material structures. The number of the higher-level item to which this item belongs in a hierarchy. Items can be organized hierarchically. When you assign a sub-item to another item, the other item becomes a higher-level item.Enter the number of a higher-level item. Maximum length: 6.

Incoterms (Part 1). Commonly used trading terms that comply with the standards established by the International Chamber of Commerce (ICC). Incoterms specify internationally recognized procedures that the shipper and the receiving party must follow for the shipping transaction to be completed successfully.If goods are shipped through a port of departure, the appropriate Incoterm might be: FOB ("Free On Board"). You can provide further details (for example, the name of the port) in the secondary Incoterm field: FOB Boston, for example. Maximum length: 3.

Incoterms Location 1. Provides additional information for the primary Incoterm. For Incoterms 2010, this field represents:

1. For sea and inland waterway transport - Port of Shipment2. For any mode of transport - Place of Delivery 2010Incoterms are divided as follows:Group 1: Rules for any mode or modes of transport (including by vessel)Incoterms Incoterms Description Location 1 EXW Ex Works Place of DeliveryFCA Free Carrier Place of DeliveryCPT Carriage Paid To Place of DestinationCIP Carriage & Insurance Paid To Place of DestinationDAF Delivered at Frontier Place of DeliveryDDP Delivered Duty Paid Place of DestinationDDU Delivered Duty Unpaid Place of DestinationGroup 2: Rules for sea and inland waterwaysIncoterms Incoterms Description Location 1 FAS Free Alongside Ship Port of ShipmentFOB Free On Board Port of ShipmentCFR Cost & Freight Port of DestinationCIF Cost Insurance & Freight Port of DestinationDEQ Delivered Eq Quay (Duty Paid) Port of DestinationDES Delivered Ex Ship Port of DestinationIf the primary incoterm is specified as FOB “Free on Board”, the second field provides details of the port from which the delivery leaves, such as FOB Boston. Maximum length: 70.

Incoterms Location 2. Provides additional information for the Incoterms. This field is only available for C-Clauses (if customized appropriately). Note the following for the incoterms versions below: No Version:This field is disabledIncoterm Version 2000This field is disabled as part of standard delivery unless a customer decides to enable it by the way of Customizing for Sales and Distribution under Master Data -> Business Partners -> Customers -> Billing Document -> Incoterms -> Map Incoterms to Versions.Incoterm Version 2010For this version, the field represents:Sea and inland waterway transport - Port of DestinationAny mode of transport - Place of Destination2010 Incoterms are divided as follows:Group 1: Rules for any mode or modes of transport (including by vessel)Incoterms Incoterms Description Location 2CPT Carriage Paid To Place of DestinationCIP Carriage & Insurance Paid To Place of DestinationGroup 2: Rules for sea and inland waterwaysIncoterms Incoterms Description Location 2CFR Cost & Freight Port of DestinationCIF Cost Insurance & Freight Port of Destination. Maximum length: 70.

Incoterms (Part 2). Additional information for the primary Incoterm. If the primary Incoterm is, for example, FOB ("Free on Board"), then the second field provides details of the port from which the delivery leaves (for example, "FOB Boston"). Maximum length: 28.

Billing Block for Item. Indicates if the item is blocked for billing. To block an item for billing, enter one of the values predefined for your system.You can block an item for billing so that, for example, terms of payment or prices can be checked before further processing takes place. Maximum length: 2.

Gross Weight of the Item. The total gross weight of the item. The gross weight represents the net weight plus the weight of packaging. The system calculates the gross weight based on the order quantity for the item and the gross weight proposed from the material master record.If the item has more than one schedule line, the system uses the total order quantity of all schedule lines to calculate the gross weight. In sales documents where schedule lines are not allowed (contracts, for example), the system calculates the gross weight using the target quantity.You can change the value manually at the item level.

Net Weight of the Item. The total net weight for the item. The net weight represents the gross weight less the weight of packaging. The system calculates the net weight based on the order quantity for the item and the net weight proposed from the material master record. If the item has more than one schedule line, the system uses the total order quantity of all schedule lines to calculate the net weight. In sales documents where schedule lines are not allowed (contracts, for example), the system calculates the net weight using the target quantity.You can change the value manually at the item level.The gross weight of a refrigerator and its packaging (a cardboard box including protective padding) is 350 pounds. The packaging weighs 25 pounds. In this case, the net weight is 325 pounds.

Volume of the item. The total volume for the item. The system calculates the volume based on the order quantity for the item and the volume proposed from the material master record. If the item has more than one schedule line, the system uses the total order quantity of all schedule lines to calculate the volume. In sales documents where schedule lines are not allowed (contracts, for example), the system calculates the volume using the target quantity.You can change the value manually at the item level.

Volume Unit. Unit referring to the volume of the material. If you specify a volume, you have to enter the corresponding volume unit here. Maximum length: 3.

Unit of Weight. Unit referring to the gross weight or net weight of the material. If you specify a weight, you must enter the corresponding unit of weight here. Maximum length: 3.

Material Number. Alphanumeric key uniquely identifying the material. Maximum length: 40.

Material Number Used by Customer. Uniquely identifies the material from the customer's point of view. If the customer uses a different identifier than the one you use for the material, you can include this information in a customer-material info record. You can also include in this record specific shipping details, such asMinimum delivery quantityPartial delivery conditionsEnter a value from an existing customer-material info record. Maximum length: 35.

Material Group. Key that you use to group together several materials or services with the same attributes, and to assign them to a particular material group. You can use material groups to:Restrict the scope of analysesSearch specifically for material master records via search helps. Maximum length: 9.

Net Value of the Order Item in Document Currency. The net value of the item, after any discounts and surcharges are taken into account. Sales taxes are not included. The value is expressed in the document currency.

Default for Next Follow-Up Activity in Material Inspection. Specifies the code of the next logistical follow-up activity for a returned material that is used as the default in the Material Inspection in Warehouse transaction as part of Advanced Returns Management. In the Next Follow-Up Activity field, you define a default value in the returns order for the next logistical processing step for the material inspection in the warehouse. When you call the Material Inspection in Warehouse transaction, the system proposes the value you entered here in the Follow-Up Activity field for the relevant item of the returns delivery. However, the inspector can overwrite this value if necessary.You would typically define a next follow-up activity if you have chosen the follow-up activity 0001 Receive into Plant in the returns order.You cannot enter any relevant parameters for the next follow-up activity entered in this field, such as the supplier for the next follow-up activity 0005 Ship to Supplier. You enter the relevant parameters in the material inspection.Note the following special cases for setting the default value in material inspection:Even if you have not selected the Material Received checkbox (because the customer contacted your company by phone, for example), you can still choose 0004 Ship to Other Plant, 0005 Ship to Supplier, or 0006 Ship to Supplier via Other Plant as the Follow-Up Activity.In this case, the system copies the value entered for the logistical follow-up activity to the material inspection as the default value. This enables you to enter the relevant parameters for the follow-up activity in the returns order, such as the supplier or the next plant, which are then copied to the appropriate fields in the material inspection.For a store return, if you choose 0004 Ship to Other Plant as the Follow-Up Activity in the returns order and also select the Material Received checkbox, the system uses this as the default value for the material inspection in the warehouse of the receiving plant.The system ignores the value in the Next Follow-Up Activity field if the entry does not make sense for the process flow defined by the logistical follow-up activity. This applies to immediate goods receipts, for example, that is if you choose 0002 Immediately Move to Free Available Stock or 0003 Immediately Move to Scrap, since the logistical process is then already completed. If you choose 0004 Ship to Other Plant, 0005 Ship to Supplier, or 0006 Ship to Supplier via Other Plant as the Follow-Up Activity, the system ignores any entry you make in the Next Follow-Up Activity field.In the Customizing activity Activate and Rename Follow-Up Activities, you can replace the standard descriptions with your own.According to the customer on the phone, the material is still originally packaged. When you create the returns order for the relevant material, you specify Transfer to Free Available Stock as the next logistical follow-up activity for the returns order item. After the material has arrived at your company and the inspector performs the Material Inspection transaction, the system uses Transfer to Free Available Stock as the default in the logistical follow-up field. Maximum length: 4.

Plant. Key uniquely identifying a plant. Maximum length: 4.

Prelim Refund Is Determined. Maximum length: 1.

Product Is Inspected At Cust Site. Maximum length: 1.

Plant (Own or External). Key that uniquely identifies a plant. Maximum length: 4.

Customer Reference. Number that the customer uses to uniquely identify a purchasing document (e.g. an inquiry or a purchase order). The number creates the link between the customer purchase order and the sales document that you create. You can use the number used by the customer during correspondence with the customer to find certain document information. If the number refers to a purchase order, you can also print it on the documents that you send to the customer (e.g. on the delivery note). Maximum length: 35.

Document Number of the Reference Document. Identifies the sales order to which the delivery refers. Maximum length: 10.

Document Category of Preceding SD Document. Specifies the sales document category of the preceding sales, delivery, or billing document. Maximum length: 4.

Item Number of the Reference Item. The number of the sales order item to which the delivery item refers. Maximum length: 6.

Replacement Material. Specifies the material that is given to a customer as a replacement for a returned material. The replacement material is usually identical to the returned material. You can, however, specify a different material as the replacement. Maximum length: 40.

Replacement Material Is Requested. Maximum length: 1.

Replacement Material Unit of Measure. Indicates the unit of measure for the quantity of the replacement material. Maximum length: 3.

Replacement Material Quantity. Indicates the quantity of the replacement material that you give as compensation in a customer returns process created in Advanced Returns Management. Normally, when you decide to compensate a customer for a returned material with a replacement material, you would replace the entire returned quantity. However, you can also just replace part of the returned quantity if, for example, you do not have the full quantity on stock. You could then refund the customer for the remaining quantity with a credit memo.The customer returns 7 pieces of Material A. However, you only have 5 pieces of this material on stock. You decide to compensate the customer with these 5 pieces and create a credit memo request for the remaining 2 pieces. In this case, the value in both the Replaced Quantity field and the Replacement Quantity field is 5. You would then enter 2 in the CMR Quantity (Credit Memo Request Quantity) field so that the customer is compensated for the remaining 2 pieces.

Supplying Plant for Replacement Material. Specifies the plant from which the replacement material should be delivered to the customer. Maximum length: 4.

Requested Quantity.

Requested Quantity Unit. Maximum length: 3.

Inspection Code. Specifies the quality of the returned material as determined during inspection. Maximum length: 4.

Status of Returns Refund Determination. Specifies the refunding status of a returns process or a returns item. Refunding is complete when all quantities of a returns item are fully credited; otherwise refunding is open. When selecting the refunding status on the Returns Overview screen, you have the following options:Select Open if you want to select items that have at least one partial process that is not fully credited.Select Error if you want to select items that have at least one partial process that contains an error in a financial document.Select Completed if you want to select items for which all partial processes are fully credited.The selection criteria Process Status and Logistical Status also apply.A process item is only selected if it fulfills ALL status criteria. Maximum length: 1.

Logistical Processing Status of a Return. Maximum length: 1.

Processing Status. Specifies the processing status of a returns process or process item. The process can be completed, open, or can contain errors.When selecting the process status on the Returns Overview screen, you have the following options:Select Open if you want to select items that have at least one partial process that is open.Select Error if you want to select items that have at least one partial process that contains an error.Select Completed if you want to select items for which all partial processes are completed. Maximum length: 1.

Process Identification Number. Specifies the unique identifier of the advanced returns process. Maximum length: 10.

Item Number. Specifies an item in the start document of a returns process. This can be a returns order, a returns purchase order, or a returns stock transport order. Maximum length: 6.

Approval Block. Specifies whether a customer returns order is to be blocked pending approval. The further processing of a returns order is blocked if the user who is creating or modifying the returns order is not authorized to do so for the receiving plant. The system sets the block to Blocked for Release.If the authorized user at the next receiving plant does not approve the order, he or she can set the blodk to Item to Be Revised. Maximum length: 1.

Return Reason. Specifies the return reason code for a customer return in Advanced Returns Management. You enter the return reason in the returns order. Maximum length: 3.

Approval Status of Returns Process. Maximum length: 1.

Status of Document Item. Specifies the status of the document item. A document item can have the following statuses:ActiveThe document item has been created without errors.Deletion Flag SetThe document item has been deleted.Document Was CancelledThe document item has been cancelled and a corresponding reversal or cancellation document exists.Reversal (Cancellation) DocumentThis is a cancellation or reversal document and a corresponding cancelled document exists. Maximum length: 1.

Returns Material Has Been Received. Maximum length: 1.

Returns Refund Code. Can be used in pricing to calculate the refund amount. The system can determine the returns refund code automatically from the combination of inspection code and return reason, but the user can also select it manually.You define a returns refund code R01 with description 10% reduction = 90% refund.If the item value of the original order item were 100 euros, then the customer would receive a credit memo for 90 euros. Maximum length: 3.

Refund Processing Mode for a Return. Maximum length: 1.

Rejection Reason for Credit Memo Request. Specifies the reason for rejection for the credit memo request as a follow-up document. Maximum length: 2.

Refund Type. Specifies the type of refund a customer will get for a returned material. You can specify Credit Memo to give the customer monetary compensation or Replacement Material to replace the returned material by the same or another material. Maximum length: 1.

Transshipment Plant. Transshipment plants can be included for information purposes when forwarding returned material to other plants or to a supplier. Transshipment plants can thus be listed in delivery documents, but they are not considered for follow-up documents, such as returns stock transport orders or returns purchase orders. Maximum length: 1.

Reason for Rejection of Sales Documents. The reason for rejecting a sales document (for example, a sales quotation or a sales order). The rejection can come from your organization (for example, you can reject a customer request for a credit memo because it is unreasonable) or from the customer (for example, the customer rejects a quotation because the price is too high). The following list shows the effects on different document types after you enter a reason for rejection:Inquiries and quotations: no further references by other documentsSales orders: no further delivery of itemsContracts: no further creation of release ordersCredit and debit memo requests: no further processing of credit or debit memosEnter one of the values predefined for your system.If you enter a reason for rejection, the system automatically cancels any MRP requirements previously generated for the items. Maximum length: 2.

Rejection Status for Sales Document Item. Indicates whether the sales document item (for example, an item in a quotation) is rejected. The system uses the rejection status of items to determine the rejection status at the header level. For example, if a customer rejects only one of several items in a quotation, the status of the header shows that the quotation is partly rejected. Maximum length: 1.

Overall Processing Status of the SD Document Item. Displays the overall processing status of the item. The system determines the overall status from all statuses (for example, delivery and billing) for this item. The status message tells you whether processing of the item is open, in progress, or complete. Maximum length: 1.

Shipping Point / Receiving Point. The physical location (for example, a warehouse or collection of loading ramps) from which you ship the item. You can predefine shipping/receiving points in the system, based on different combinations ofPlantsShipping conditionsLoading groupsDuring delivery processing, the shipping/receiving point is the most important criterion that you use to select deliveries.A delivery can be shipped from only one shipping point or received at only one receiving point.If you want to provide more detailed information about a shipping point you can specify a loading point (for example, one of a number of different loading ramps).If, for example, you want to ship refrigerated goods to a certain customer by rail, the system proposes a shipping point with a suitable location and equipment for loading refrigerated goods onto rail cars.The system can propose a shipping/receiving point. If valid alternatives are predefined in your system, you can change the shipping/receiving point manually. Maximum length: 4.

Storage Location. Number of the storage location in which the material is stored. A plant may contain one or more storage locations. Maximum length: 4.

Suplr Ret Matl Authzn Is Required. Maximum length: 1.

Account Number of Supplier. Specifies an alphanumeric key that uniquely identifies the supplier in the SAP system. Maximum length: 10.

Supplier RMA Number. Specifies the return material authorization (RMA) number from the supplier. You can enter the RMA in the following documents:Initial returns documentLogistical follow-upReturns purchase orderYou must enter an RMA at the latest in the returns purchase order before the goods can be issued and a delivery can be created.You only have to enter an RMA if the supplier master or purchasing info record indicates so. Maximum length: 20.

One-to-one navigation property to the CustomerReturn entity.

One-to-many navigation property to the CustomerReturnItemPartner entity.

One-to-many navigation property to the CustomerReturnItemPrcgElmnt entity.

One-to-many navigation property to the CustomerReturnProcessStep entity.

One-to-many navigation property to the CustomerReturnScheduleLine entity.

SD document currency. The currency that applies to the document (for example, to a sales order or an invoice). The system proposes the document currency from the customer master record of the sold-to party. You can change the currency manually in the document. If you change the currency, the system recalculates prices for the entire document. Maximum length: 5.