Navigating to a Case

Procedure

From the Organizer, you can create a new case and search for existing cases. Both these procedures are described below.

Creating a Case

Expand the Cases folder.
Place the cursor on an element type for cases, open the context menu, and choose Create.

A dialog box is displayed.
Select a case. If only one case type has been created in Customizing, this step is omitted.

The case is displayed in the screen area on the right.

Searching a Case

Select the element type for the case search and choose Display.

The Case Management search is displayed in the right-hand screen area. The case attributes are displayed in the upper screen area.
Enter values for the attributes by which you want to search. If you do not enter values for any attributes, the system searches for all existing cases.
Choose Start Search.

The hit list is displayed in the lower screen area. Double-click on an entry to navigate to this case.

Note

You can also customize the case search so that values are already predefined for some attributes and the hit list is displayed directly. These preset values must be created using appropriate implementation of the Case Locator.