Customizing

Use

You perform customizing in the Implementation Guide (IMG). In the IMG, choose SAP Web Application Server  Basis Services  Records Management  Case Management.

Case Management has an extensive range of Customizing functions to allow highly flexible integration into many applications. The general concepts are described below. For more information, see the online documentation for the individual IMG activities.

The most important Customizing entity in Case Management is the case type. Every case is based on a case type. If you create more than one case type, the user needs to select a case type before creating each case. The case type defines the functions and the appearance of the screen for a case.

Before you can define a case type, you must have already carried out all other IMG activities. This is because the case type is a combination of all the Customizing settings, and you need to enter all the settings that you have made previously.