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SAP Service Cloud

General data for Learning Journey

Entry Value
ID 282
Title SAP Service Cloud
Short description Learn how to configure and implement SAP Service Cloud.
Video-Link for Learning Journey  
Status

published

Link URL for "Start with an overview" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Become competent" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Stay current" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room"

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Description for "Start with an overview"

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

Description for "Become competent"

The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.

Description for "Stay current"

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

Description for "Expand your skills"

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

Language en-US
Edition
  • Professional Edition
  • Business Edition ("Start with an overview" content only)
  • Edition for Customer Experience
  • Edition for People Engagement

Main Learning Journey data

Entry Value
Is this a main Learning Journey?

yes

Main title SAP Service Cloud
Main description Learn how to configure and implement SAP Service Cloud.
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP HYBRIS SERVICE FACTORY

primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Finance
level 2 solution for Supply Chain Management
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for CRM & Customer Experience
  • Service
level 2 solution for Industry Applications
level 2 solution for Business Technology Platform
level 2 solution for Intelligent Enterprise

Learning Journey structure

LJ IDLJ titleScenario IDScenario TitleSub-Topic IDSub-Topic TitleTile IDTile TitleTile TypeParent CodeTile LOIOBuildLJ LOIORow Counter
282SAP Service Cloud

1

Join the SAP Learning Room        

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

1

Join the SAP Learning Room   2811Customer Experience Learning Room

SAP Learning Room

LR_CECloiod0b4371b81a84593ac5016b4fd506e1f

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

2

Start with an overview        

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

1

Join the SAP Learning Room 1Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

2

Start with an overview 1Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process184 Lead to cash business process

openSAP

CX1loio502fce817a261014aaf6c3c12828f2fd

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

2

Start with an overview 2Get Started with basics of your SAP Service Cloud Solution     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

2

Start with an overview 2Get Started with basics of your SAP Service Cloud Solution10681Getting started with SAP Service Cloud

Other

 loio949ad18f72754326ab52960c744729c8

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud  Start with an overview 3Get onboard with SAP Service Cloud foundation     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

2

Start with an overview 3Get onboard with SAP Service Cloud foundation1587SAP Service Cloud: Foundation Course for Application Consultants

Stay Current

EKT_C4C1702SERVICEloio5026bdb47a2610148c3ced7a804a7217

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent        

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

2

Start with an overview 10Develop your skills at your own pace with bite-sized learning     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent 10Develop your skills at your own pace with bite-sized learning18787Become competent in SAP Service Cloud

Other

 loio41f7274f599b4d8fbeeb2cd257b0ddd0

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

2

Start with an overview 4Deep Dive into SAP ServiceCloud     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent 4Deep Dive into SAP ServiceCloud16642SAP Service Cloud

Course

C4H510 (former C4C14)loio71ae8a3aecfc463aaa189d1409329e51

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent 4Deep Dive into SAP ServiceCloud1186SAP Cloud for Customer Administration

Course

C4H440 (former C4C10)loio5015b3cf7a261014aab19a4b3e7b594c

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent 4Deep Dive into SAP ServiceCloud375SAP Certified Application Associate

Certification

C_C4H510_01loio5035645a7a261014b46d8e9a8be67b1d

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent 5SAP Service Cloud Ticket Intelligence and Machine Learnings     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent 5SAP Service Cloud Ticket Intelligence and Machine Learnings18791Service Ticket Intelligence using Machine Learning

Other

 loio77705a7ccdb54cc98fa1846f1880672b

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

3

Become competent 5SAP Service Cloud Ticket Intelligence and Machine Learnings18792Customer Service with Qualtrics

Other

 loioda67e6c374604561bb10de1c237e71f7

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

4

Stay current        

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

4

Stay current   13317What’s New for SAP Service Cloud

Other

 loio44c166e796824932a6f1a66fdc153d3e

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

4

Stay current   18793Webinars for what's new

Other

 loioda7e7848e79446d49b40bbcd05b3bf3b

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

4

Stay current   18794SAP Roadmap viewer

Other

 loio33f2b5b2723e44cead8086173472be21

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

4

Stay current   20476Try out our new experience to stay current

Stay Current

C4H5_SCloio12d1aa3d90274e009d9b4bd6c052789d

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

4

Stay current   20477SAP Service Cloud Stay Current

Course

C4H5_SCloio1e6ecd70a17e4ea4bade337159c097c8

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills        

SHIP

loio2354951061804b88ac70acf321a5d55c 
282

4

Stay current 6Other SAP Service Cloud related solutions     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 6Other SAP Service Cloud related solutions13322SAP Service Cloud - Service Contracts

Course

C4H512loio8f0f5712b1f140f9a8a149f7edb9af7d

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 6Other SAP Service Cloud related solutions3392SAP Cloud for Customer Utilities

Stay Current

EKT_C4CUTILIloio3035f354600f4afcbabfc38f51fd83d4

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 6Other SAP Service Cloud related solutions18795Knowledgebase by Mindtouch

Other

 loio0f6eeffd15284d7e863106195601084d

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 6Other SAP Service Cloud related solutions13079SAP Field Service Management Training

Course

C4H520loiob516c55ea62e4d0fac5c0b95e2f8e994

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics18797Extending SAP Service Cloud using Cloud Application Studio

Other

 loiob3d7a18e58e546e2ad0988c45e5b4db5

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics16644SAP Cloud for Customer Integration

Course

C4H450 (former C4C50)loioab9a579e749b433aaa773c78a18f5a88

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics203SAP Certified Integration Associate

Certification

C_C4H450loio503069167a261014bf1e9df4080719a2

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics276SAP Integration Suite and SAP Extension Suite, Introduction

Course

CP100loio503309587a261014a35ef7a47dd9b45a

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics18801SAP Cloud Portal Administration & Operations

Course

CP300loioe9ae23283b814fb9be6052287d22243c

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics18802SAP Field Service Management Integration with SAP S/4HANA

Course

C4H513loiode7afa1b51934291b6db04a135345433

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 7Extensibility and integration related topics18803SAP Service Cloud integration with SAP Field Service Management

Course

C4H050loiob9138f867f644fed9a618c6d18259ebf

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 9Additional resources and articles     

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 9Additional resources and articles18804Expert Recommendations, Project framework & Strategic Guidance

Other

 loio622b0e09a2564b3faad9c85d7ce51b22

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 9Additional resources and articles18805Signup For Newsletter

Other

 loiof1ee0c0fca8440379495cf77510f6b30

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 9Additional resources and articles18806Customer Communities

Other

 loio974c2cac40de4066bedfbe0ee48acf7c

SHIP

loio2354951061804b88ac70acf321a5d55c 
282SAP Service Cloud

5

Expand your skills 9Additional resources and articles17589Support and Success Essentials for SAP Cloud Solutions

Course

CLS01loiofee584bf489b4551af67146893a20a7a

SHIP

loio2354951061804b88ac70acf321a5d55c 
IDtitledescriptionmain LJmain titlemain descriptionroleproductsolution level 1solution level 2languagelink to learning journey videostatusavailable on Help Portalavailable on Learning Hubcreation dateDescription for scenario 1Description for scenario 2Description for scenario 3Description for scenario 4Description for scenario 5Link URL for scenario 2Link URL for scenario 3Link URL for scenario 4Link URL for scenario 5LJ LOIOLJ OriginLJ GroupsLJ TargetBuildlast updated datenumber of tiles
282SAP Service CloudLearn how to configure and implement SAP Service Cloud.

yes

SAP Service CloudLearn how to configure and implement SAP Service Cloud.

SAP HYBRIS SERVICE FACTORY

  • CRM & Customer Experience
  • Service
en-US 

published

yesyes2018-03

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=leahttps://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=leahttps://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea loio2354951061804b88ac70acf321a5d55cKTE
  • Professional Edition
  • Business Edition ("Start with an overview" content only)
  • Edition for Customer Experience
  • Edition for People Engagement

LH

SHIP

2021-03 

Learning_Hub

partner_edge

Welcome to SAP PartnerEdge Learning Journeys!

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