Return Part Indicator

Definition

In a service order or a maintenance order, this indicator determines whether a part that requires replacement is to be returned to the equipment manufacturer.

Use

If the return part indicator is selected for a service order item or a maintenance order item, the system triggers the returns process using a free delivery sales document.

Note Note

In Customizing, for Plant Maintenance and Customer Service , you can maintain the free delivery sales document type that you want the system to use for the return parts process for a service document type, by choosing Start of the navigation path Maintenance and Service Processing Next navigation step Integration of Service Processing with Warranty Claims Maintain Warranty Triggers and Enhancements in Service Order Maintain Determination of Related Document Types and Triggers End of the navigation path

End of the note.

Integration

The system tracks the return part status in the linked warranty claim item.

Note Note

In Customizing for Plant Maintenance and Customer Service you can maintain the determination of the return part status for a warranty claim item, by choosing Start of the navigation path Maintenance and Service Processing Next navigation step Integration of Service Processing with Warranty Claims Maintain Settings for Warranty Claim Documents Maintain Determination of Return Part Status for Warranty Claim Item. End of the navigation path

End of the note.