Logon Failed

Problem Description

Authentication verifies the user's identity before he or she is granted access to the portal or to the SAP NetWeaver Application Server (AS) Java.

When authentication fails the following message appears:

User authentication failed

 

Scenario Type:

Error Analysis

SAP NetWeaver Component:

Security Service (BC-JAS-SEC)

Validity:

SAP NetWeaver 7.2 and higher

Decision Roadmap

Prerequisites

User with administrator rights

Main Tools

Security Troubleshooting Wizard

Analysis

The Security Troubleshooting Wizard gathers in one file all the necessary traces, logs, and configuration settings for analyzing authentication problems.

  1. Use the Security Troubleshooting Wizard as described in SAP Note 1332726.

    For more information about the wizard, see: Collecting Traces for Troubleshooting Security Problems .

  2. Evaluate the collected data to identify and correct the problem.