Monitoring Dashboards

Learn how to use the Monitoring Dashboards application to view and design personalized dashboards, combining analytics from SAP Cloud ALM operations use cases into unified views.

The Monitoring Dashboards application in SAP Cloud ALM offers the following features:

  • View the status of your services and systems.

  • Design personalized dashboards using a predefined library of cards.

  • Create unified views by combining analytics from across different apps in SAP Cloud ALM for operations.

  • Visualize data with a variety of chart types.

  • Leverage SAP catalogs of cards for quick and consistent insights.

Roles and Authorizations

For an overview of the roles and authorizations available for project management, refer to Role Collections. The following roles are used to control the functions that you can perform within the Monitoring Dashboards applications:

Roles

Description

Operations Monitoring Dashboards Administrator

  • Create and change cards.

  • Create and publish pages.

  • Access the Monitoring Dashboards app.

  • View pages.

Operations Monitoring Dashboards Configurator

  • Create and change cards.

  • Access the Monitoring Dashboards app.

  • View pages.

Operations Monitoring Dashboards Viewer

  • Access the Monitoring Dashboards app.

  • View pages.

Concepts

  • Dashboards Pages: Individual views that display a collection of visual elements called Dashboards Cards. You can customize dashboard pages by arranging different cards to highlight the most critical information, ensuring effective and efficient data visualization. You can adapt dashboard pages to various scenarios and share them among users for collaborative analysis and decision-making.

  • Dashboards Cards: Modular components within a dashboard page that visually represent specific data sets or metrics. Each card typically focuses on a particular aspect of the overall information being monitored, such as performance metrics, trends over time, alerts, or other key indicators. You can customize these cards in terms of content, size, and layout, to create tailored views that best meet your analytical needs. Dashboard cards are reusable and flexible to build dynamic and informative dashboards by combining various cards into dashboard pages.

  • Metrics: Quantifiable measures produced by the different monitoring apps in SAP Cloud ALM. It typically includes:

    • Performance metrics: response times for applications and services

    • System health metrics: CPU and memory utilization

    • Jobs status metrics: jobs execution errors

    • Business process metrics: success and failure rates of business processes

    • User activity metrics: number of active users.

    • Integration and interface metrics: message processing errors

    • Alert and notification metrics: number and types of alerts triggered

    Refer to SAP Cloud ALM for Operations for more information on the metrics.

  • Dimensions: Dimensions of metrics refer to the various attributes or categories that help define, segment, and analyze data within metrics. Dimensions provide contextual information that allows these metrics to be analyzed in more meaningful ways. Typical dimensions produced by monitoring apps are, for example, service name, service type, requests type, exception category, messages type, and job category.

  • Dashboards Scope: Dashboard pages are visualized in a specific context related to scope selection, rolling time frame, and resolution.

    • Scope Selection: Specifies which systems and services are covered by the dashboard.

    • Rolling Time Frame: Refers to a continuously updating period in which data is displayed. Unlike a static time frame, which is fixed, a rolling time frame shifts as time progresses. For example, if a rolling time frame is set to last 30 days, data for the recent 30 days is considered, updating dynamically to incorporate new data and remove the oldest data as time moves forward. This approach ensures that dashboards are consistently displaying the most recent and relevant data.

    • Resolution: Resolution refers to the granularity of the displayed data for the designated time frame. It determines how data points are aggregated and presented.

  • Dashboards Access: Dashboard pages can be designated as private for individual users or public to be shared with others.

Predefined Dashboard Pages

The app provides a list of predefined pages, including best-practice operational charts for quick insights:

  • Services Status

    A dashboard page that presents the current operational status of SAP S/4HANA Cloud services. This Dashboard Page is designed for IT teams and business managers, as it helps ensure reliable service delivery and facilitates rapid response to issues. The content of this dashboard page is based on SAP Cloud ALM Health Monitoring, Real User Monitoring, and Exception Monitoring.

  • Chart Examples

    A dashboard page primarily focused on visualizing data through various chart types to showcase all possible chart types and various data visualization options available. It helps you select the most appropriate chart style for your data representation needs.

  • Operational Status

    A dashboard page that consolidates application status, job status, and integration status for SAP S/4HANA Cloud services:

    • Application Status: Displays real-time operational data for user activities and error reporting.

    • Job Status: Provides information about the batch processes including success and failure counters.

    • Integration Status: Focuses on the health of data exchanges for Concur and WEB Messages.

While you can't edit the predefined dashboard pages, you can duplicate it and customize the copy.

Predefined Dashboard Cards

The app comes with a comprehensive catalog of predefined cards. Each card visualizes metrics in different formats, like charts or tables.

  1. Heartbeat Status: Monitor connectivity of systems or services. (Health Monitoring)

  2. Users: Show activities for user accounts. (Real User Monitoring)

  3. ABAP Short Dumps: Display ABAP dumps (Health Monitoring)

  4. Certificates Status: Track the status of certificates. (Health Monitoring)

  5. Users Load: Monitor user activities per requests type. (Real User Monitoring)

  6. Hardware Resources Usage: Monitor resource consumption for CPU, memory, and disk space. (Health monitoring)

  7. CPU: Measure processor usage. (Health Monitoring)

  8. Exceptions: Track unusual application errors. (Exceptions Monitoring)

  9. Events: Display monitoring events. (all monitoring apps)

  10. Top 10 Requests: Identify the most frequent user requests. (Real User Monitoring)

  11. Jobs: Provide an overview of batch processes. (Job Monitoring)

  12. System Performance: Track response time distribution per requests types. (Real User Monitoring)

  13. System Load: Measure the services activities from a user, response time, and number of requests. (Real User Monitoring)

  14. Concur Messages: Display concur messages exchanged between services. (Integration Monitoring)

  15. Concur Messages Details: Provide granular information on SAP Concur messages that are exchanged between services. (Integration Monitoring)

  16. Jobs Details: Provide detailed overview of batch processes. (Job Monitoring)

  17. CPU Users: Match users activities contributing to CPU load. (Real User Monitoring and Health Monitoring)

  18. WebServices Details: Display WebServices messages exchanged between services. (Integration Monitoring)

  19. Events Details: Provide detailed information on monitoring events. (all monitoring use-cases)

Editing Dashboards Pages

Variant Management

The Dashboard Pages feature supports variants, enhancing management and customization capabilities. You can design tailored dashboard views by creating distinct variants of a dashboard page. Each variant allows for a unique arrangement of cards and data elements, ensuring information is presented in the most relevant and impactful manner for different scenarios or user groups.

The Variant Management window is accessible next to the page list-box button from the page title:

  • Choose Save As to create a new variant.

  • Choose Manage to see all available variants to manage your favorite pages that appear in the monitoring dashboards left navigation bar.

Editing Pages

Choose Edit Page to edit pages, on the top right of the page:

  • Set the variant visibility with the following attributes:

    Public: All users with dashboards viewer roles can access the dashboard pages.

    Private: Only the creator of the variants can access the dashboard pages.

  • Set the Drag & Drop mode to enable swapping of cards.

  • Update the dashboard content: Choose Manage Cards to open the Card Selection window. Select the cards to be displayed on the page. Delete cards that aren't referenced .

  • Adapt the dashboard layout:

    The cards ordering is managed with drag and drop functionalities.

    The size of each card is controlled under Personalization, at card level.

  • Delete a page.

  • Change the page icon: Choose Edit to select the icon to be associated with the selected page in the left navigation bar.

Visualizing Pages

  1. Select a dashboard page from the navigation bar.

  2. Choose (Select a Scope) to update the scope selection and select the systems to be considered in the dashboard page.

  3. Choose (Select a Time Frame) to apply a time frame to be considered in the dashboard page.

Customize the cards:

  • Enlarge the card to get a full-screen visualization.

  • Get information on the card content showing:

    • The time frame inheritance mode.

    • The scope selection inheritance mode.

    • The card definition including the technical query used to render the card.

  • Jump-in to related links: The jump-in related links icon is only available for cards where you can drill down by services.

Getting Support

If you encounter issues while using this app, open (Built-In Support) to find helpful resources and context-sensitive information, and to chat with SAP experts. You can also book a live session with the Schedule an ExpertInformation published on SAP site function in SAP for Me.

If your issue can't be solved like this, you can create a case with Built-In Support or in SAP for MeInformation published on SAP site under component SV-CLM-OP-ANA.