Event Situation Details

View the event situation details, actions logs, and the event payloads in the Intelligent Event Processing app.

To access the Event Situation Details page, choose an event situation from the Event Situations table on the Overview page

Event Situation Details

In the first section of the page, you can view the event situation details such as the use case, status, duration of the event in the system, managed component, the last updated time and so on.

Triggered Actions

In this section, you get an overview of the number of actions triggered for the event situation. This includes the total number of actions and the number of successful and failed ones.

The numbers are displayed for each event action like Alerts, Email Notifications, Chat Notifications, etc. As each action can be triggered multiple times during the life span of an event situation depending on the maintained configuration.

Action Logs

In this section, you can view the details of the triggered event actions presented in the form of a time line.

For each event action, the following information are displayed:

  • Name of the event action

  • Time the action was triggered

  • Event processing rule used

  • Condition name for which the action was triggered

  • Status of the event action

    An event can have three states:

    1. Pending - The event action is initiated by the app and is awaiting acknowledgement from the related service's end.

    2. Successful - The event action is successfully triggered.

    3. Failed - The event action failed to trigger successfully.

  • Details of the event action.

    The details differ for each event action.
    Event Actions and Their Time Line Information

    Event Action

    Information in the Time Line Bubbles

    Email Notifications

    Email of the recipient

    Alerts

    Link to the alert inbox in the respective use case

    Chat Notification

    IM channel name, app name, and creator information

    Tickets

    Subscription name and ticket ID

    Operation Flow

    Operation flow name and link to the instance

    For failed actions, the error information is also displayed.

You can sort the events by either choosing (Sort Ascending) or (Sort Descending). You can also filters actions based on the Action Name or Status by selecting (Filter).

Event Payloads

In this section, you can view the event payload traces for the event situation. This information helps you solve issues or improvise the event processing procedures proactively. For example, you can use the payload information to create mapping files in the External API Management app for event forwarding to ticketing tools.

Event payloads are available only when you collect them. To do so, choose the Start collecting event payloads on the top-right corner of the screen. The app collects payloads for 24 hours and displays the traces for up to 48 hours starting from when the trace collection was switched on. The latest 10 traces are displayed.

Outbound Logs

In this section, you can view the status of events payloads stored in the data store and its count. These event payloads are collected when the Store Event Payload for 24 Hours event action is enabled. These payloads can be consumed by other SAP and third party apps using the Raw Data Outbound Logs API for Intelligent Event Processing app.

An active status indicates that the event payloads for the event situation are being stored in the app's data store. You can also view the number of stored payloads and the time stamp of the first and the last entries. You can use this information to verify the availability of payloads in the store against what's being sent via the outbound API.