April 2022 Shared Changes Professional Edition Admin Summary

File Transfer Updates

Applies to: Travel, Expense, Invoice, Request, Intelligence | Professional & Standard

Files transferred to SAP Concur products must be encrypted with the SAP Concur public PGP key, concursolutionsrotate.asc.

concursolutionsrotate.asc

• Key file is available in client’s root folder

• Key ID 40AC5D35

• RSA 4096-bit signing and encryption subkey

• Key expires every 2 years

• Client is responsible for replacing the key before it expires

  • Next expiry date: September 4, 2022

  • SAP Concur plans to replace the current rotating public PGP key in the client’s root folder 90 days before the expiration date

The SAP Concur legacy PGP key (key ID D4D727C0) will be decommissioned on October 11, 2022. You must switch to using the rotating PGP key before that date. Files encrypted with the legacy PGP key will not be processed after October 10, 2022.

This announcement pertains to the following file transfer DNS endpoints:

• st.concursolutions.com

• mft-us.concursolutions.com

• vs.concursolutions.com

• st-eu.concursolutions.com

• mft-eu.concursolutions.com

Business Purpose / Client Benefit: The rotating public PGP key provides greater security for file transfers.

Home Page

Applies to: All Products & Services | Professional & Standard

The "Hello, <First Name>" greeting has been removed from the home page. The greeting included the name from the First Name field in the end user's user account.

Business Purpose / Client Benefit: This change supports future planned changes to enable end users to add their preferred name on the My Profile – Personal Information page in Profile Settings.

Applies to: Travel, Expense, Invoice, Request | Professional & Standard

In Q4, 2021, SAP Concur began redirecting clients to a new homepage. The appearance of the new homepage is identical to the previous SAP Concur homepage. The new homepage has enhanced functionality when services become temporarily unavailable.

The roll out of the new homepage is phased:

• Phase 1: At the beginning of Q4, SAP Concur began redirecting Concur Expense, Concur Invoice, and Concur Request clients in the US Datacenter to the new homepage.

• Phase 2: In December 2021, SAP Concur will begin redirecting Concur Expense, Concur Invoice, and Concur Request clients in the EU Datacenter to the new homepage.

• Phase 3: At a date to be determined, SAP Concur will begin redirecting the remaining clients in the US and EU datacenters to the new home page. The remaining clients include those with Concur Travel standalone or Concur Travel with Expense, Invoice, and/or Request.

Business Purpose / Client Benefit: This change ensures that the SAP Concur homepage is available even when some services are unavailable and improves the consistency of the sign in experience.

Miscellaneous

Applies to: All Products | All Editions

SAP Concur plans to migrate from a pure private cloud operation, where all equipment is owned by SAP Concur, to a cloud platform. We plan to close our own private data centers in favor of a cloud platform implemented in Amazon Web Services (AWS). While this process started in 2017, we are focused on the final phase of the migration in 2022 for the North American and EMEA data centers.

Business Purpose / Client Benefit: This change provides a stronger security posture, improved performance and stability, and faster innovation for our clients.

Profile Settings

Applies to: Travel, Expense | Professional & Standard

To make the My Profile – Personal Information page in Profile Settings more accessible to users, SAP Concur is making changes to the page. These changes will be implemented over time beginning in April 2022.

The first set of changes will be implemented in the Credit Cards section of the My Profile – Personal Information page.

The following changes will be implemented:

• The addition of table headers in the display table
• Tags and captions to support screen readers
• Minor changes to enable tabbing between elements

Business Purpose / Client Benefit: SAP Concur is committed to making our products accessible to as many users as possible. With that goal in mind, we plan to make changes to the My Profile – Personal Information page that will improve the user experience for users who don’t use a mouse and for users who use screen readers.

SAP Concur Support

Applies to: All Products | All Editions

With the March release, SAP Concur solutions has replaced the Solution Suggestions platform with the SAP Continuous Influence – Improvement Requests program.

This change provides a better user experience and a single place for Authorized Support Contact (ASC) users to engage with all SAP Concur Customer Influence programs.

For more information about this new program, refer to SAP Continuous Influence Sessions.

Business Purpose / Client Benefit: In addition to offering a better tool with more functionality, SAP Concur solutions has enhanced the entire process of how improvement requests are reviewed, considered, and prioritized.

SAP Concur User Assistance

Applies to: All Products & Services | Professional & Standard

To maintain the best user experience, SAP enhances the look and functionality of the SAP Help Portal over time. The SAP Help Portal is used by many SAP products including SAP Concur products. In addition to providing What's New content for the SAP Concur products, SAP provides What's New content for the SAP Help Portal. In March 2022, SAP released a new design for the SAP Help Portal pages, which is detailed in the What's New information on help.sap.com .

Business Purpose / Client Benefit: The What's New link allows clients to self-serve information at their convenience.

Security

Applies to: All Products | All Editions

To ensure the ongoing security of our products and services, the concursolutions.com SSL certificate is updated on an annual basis.

In most cases, certificate renewal is invisible to the user. When a new certificate is issued, web browsers automatically accept the new, authorized certificate and update the serial number, version, and other data included in the certificate.

A small percentage of clients pin their security certificates. To avoid disruption of SAP Concur products and services, clients who have pinned the expiring certificate must replace it before it expires on April 20, 2022. Clients who have not pinned the expiring certificate, do not need to take any action.

Business Purpose / Client Benefit: Annual certificate renewal provides ongoing security for our products and services.

Applies to: Travel, Expense, Invoice, Request | All Editions

Beginning on February 1, 2022, SAP Concur solutions will no longer support connections to *.concursolutions.com and * api.concursolutions.com that use the following TLSv1.2 ciphers:

Business Purpose / Client Benefit: This update provides ongoing security for our products and services.

Test Entities | Production Sandbox Environment

Applies to: Expense, Invoice, Request | Professional

Some SAP Concur users use Production Sandbox Environment (PSE) entities to set up, test, and train on new configurations prior to deploying them to their live production entity. SAP Concur plans to migrate PSEs as part of our move to Amazon Web Services (AWS).

For more information, refer to the SAP Concur Cloud Platform Strategy FAQ (English Only).

Due to the architectural changes that SAP Concur must make to support this move, when PSEs are migrated to the new environment, some Most Recently Used (MRU) list items within the PSE will not be migrated.

Business Purpose / Client Benefit: Once in AWS, PSEs benefit from the same stability, monitoring capabilities, and level of performance as production entities.

Applies to: Expense, Invoice, Request | Professional

Some SAP Concur users use Production Sandbox Environment (PSE) entities to set up, test, and train on new configurations prior to deploying them to their live production entity. SAP Concur plans to migrate PSEs as part of our move to Amazon Web Services (AWS).

For more information, refer to the SAP Concur Cloud Platform Strategy FAQ (English Only).

Today, a user can maintain the same login ID for their test and production entities because they are in separate environments. With the plan to migrate both test and production entities to the same AWS production environment in the future, this will no longer be possible since each login ID must be unique.

While there is no action required for clients regarding this update, we want to ensure clients are aware of it because the change will be visible in certain areas of PSEs. To account for this change, SAP Concur will append all PSE login IDs with a ".uat” domain during both migration and user creation to ensure they are unique and do not conflict with any existing production login ID. For example, johnsmith@123.com will become johnsmith@123.com.uat.

This change will help to safeguard against any conflicts with production login IDs.

User Creation: Additionally, clients can use the exact same employee import files as they would in production. The uat domain will also be applied to all aspects of user creation: FTP import, Excel import, entity restore, and more.

Extracts: When generating accounting extracts or financial integration documents, SAP Concur will automatically remove the uat domain from login IDs that were appended during user creation. This will help to generate realistic extracts without requiring any actions from the clients, such as removing the appended domain.

Business Purpose / Client Benefit: Once in AWS, PSEs will benefit from the same stability, monitoring capabilities, and level of performance as production entities.

Applies to: Expense, Invoice, Request | Professional

Some SAP Concur users use Production Sandbox Environment (PSE) entities to set up, test, and train on new configurations prior to deploying them to their live production entity. SAP Concur plans to migrate PSEs as part of our move to Amazon Web Services (AWS).

For more information, refer to the SAP Concur Cloud Platform Strategy FAQ (English Only).

When PSEs are migrated to the AWS production environment, verified emails from the existing PSE will not carry over to the new PSE. As a result, when users test verified email functionality in a future PSE, it is recommended that the employee uses an email that is different from the email configured in their production entity. This process is required as the email in the existing PSE was most likely already verified in production and, therefore, cannot be verified in another entity.

With respect to user email addresses, the Receipt Recognition service validates user email addresses and as such, only one instance of an email address can be associated with a user account. To test in production, clients will be required to utilize alternate email addresses that are not currently associated with any production user account. If a client attempts to set up a test account in production using an email address already associated with a corresponding user profile, it will fail the validation process.

Business Purpose / Client Benefit: Once in AWS, PSEs will benefit from the same stability, monitoring capabilities, and level of performance as production entities.

Concur Invoice Vendor Management

Applies to: Invoice | Standard

Currently, when custom fields are created, they appear in the following pages:

• User Profile: On the user profile page
• Concur Expense: On the expense report header, line, and allocation pages
• Concur Invoice: On the invoice page header, line, and allocation pages
• Concur Request: On the request header and allocation pages

With the May release, custom fields will also appear on the Concur Invoice New Vendor and Vendor pages.

In addition, a new Invoice Copy-Down option has been added to the Custom Fields page. This option enables admins to change the copy-down source for custom fields on invoices. This allows admins to choose whether custom fields should copy from the user profile to the Invoice Header or from the vendor record to the Invoice Header.

**Planned Changes** Vendor Page Custom Fields and Invoice Copy-Down Options

Business Purpose / Client Benefit: This change enables admins to add custom fields to Concur Invoice vendor pages and specify the copy-down source for custom fields in Concur Invoice.

Fax Feature

Applies to: Expense, Invoice | Professional & Standard

On October 1, 2022 the Concur Fax Feature will be decommissioned.

Business Purpose / Client Benefit: Removal of the Fax feature improves the security, performance, and scalability of SAP Concur solutions.

In addition, The Concur Fax Feature attaches files only at the header level of expenses and invoices. As a result, clients who use the Fax Feature cannot take advantage of recent innovations that apply only to images and attachments at the line-item level.

Financial Integration

Applies to: Expense & Invoice | Standard Edition

In July 2022, SAP Concur solutions plans to retire the Sage Accounting integration with Concur Expense and Concur Invoice.

Business Purpose / Client Benefit: This integration offering has not been adopted by any SAP Concur clients.

Help Menu

Applies to: All Products | All Editions

In May, SAP plans to update the Help menu in SAP Concur Solutions to consolidate access to help resources in a single location.

Business Purpose / Client Benefit: This change will improve ease of use and simplify the SAP Concur user interface by providing a single point of access to help resources.

Profile Settings

Applies to: Travel, Expense, Invoice, Request, Mobile | Professional & Standard

SAP Concur plans to implement changes to several pages in the UI. The changes will be implemented over time beginning in Q2 of 2022.

These changes reflect SAP's commitment to supporting gender diversity by enabling gender non-binary users to enter consistent information when making travel arrangements and entering information in SAP Concur solutions. Changes include but are not limited to the following:

• The greeting on the SAP Concur Home page has been removed.

• The Nickname field on the My Profile – Personal Information page will be changed from Nickname to Preferred Name.

• A new option, Mx, will be added to the Title list on the My Profile – Personal Information page.

• If a user adds their preferred name on the My Profile – Personal Information page in Profile Settings, their preferred name and last name will be displayed in the SAP Concur Profile menu and in the menu in the Mobile app.

• New options will be added to enable users to select a non-binary gender in the TSA Secure Flight section of Travel Preferences.

• The Nickname field in the Employee Travel Addendum Import 350 file will be changed from Nick Name to Preferred Name.

• The Nickname field in the Employee Import file will be changed from Nickname to Preferred Name.

Business Purpose / Client Benefit: These changes:

• Enable users to enter information into SAP Concur solutions that is consistent with their identity.

• Enable SAP Concur solutions to address a user by their preferred name.

• Ensure that information in SAP Concur solutions matches a user's government-issued identification.

• Ensure that travel documents such as airplane tickets purchased through SAP Concur solutions display information that is consistent with other required documents.

SSO Management

Applies to: Travel, Expense, Invoice, Request | Professional & Standard

In a future release, SAP Concur plans to add a checkbox to the Add IdP Metadata dialog. The checkbox will enable the SSO administrator to prevent the specified SSO sign-in method from appearing to users as a sign-in option on the concursolutions.com sign-in page.

Business Purpose / Client Benefit: The addition of this checkbox gives the SSO administrator greater control over how end-users sign in to SAP Concur solutions.

Applies to: Travel, Expense, Invoice, Request | Professional & Standard

In a future release, SAP Concur plans to remove the Provide link to your IdP's metadata field from the Add IdP Metadata dialog.

Business Purpose / Client Benefit: In order to use the Provide link to your IdP's metadata field, clients must first open a support ticket to have the URL added to SAP Concur's allow list. These additional steps do not support the goal of making the SSO management process self-service for our clients.

User Assistance

Applies to: Travel, Expense, Invoice, Request | Professional & Standard

In a future release, SAP plans to add support for SAP Enable Now with SAP Concur solutions.

Business Purpose / Client Benefit: This change will enable clients to use SAP Enable Now to create user assistance content to improve user adoption and increase efficiency with SAP Concur solutions.

User Export and Import

Applies to: Expense, Invoice, Request | Standard Edition

SAP Concur plans to implement improvements to the user export/import experience. Improvements include, but are not limited to:

• Improvements to the downloadable user data template including tooltips and dropdown lists
• Removal of the 1000 user maximum for imports and exports of user data
• The addition of a new Manage Users via a Spreadsheet page

Business Purpose / Client Benefit: These improvements increase the ease of use and experience of the user import and export processes.