March 2022 Travel Professional Edition Admin Summary

Administration

SAP Concur is currently migrating TMCs to new Amazon Web Services (AWS) data centers, a process which affects TMC workflows. SAP will first move TMCs to the new data centers, followed over time by their customers. TMCs will therefore experience a period of time where their customer base is split over the current data centers and the new AWS data centers.

We are migrating from a private platform, where all equipment is owned by SAP Concur solutions, to a third-party cloud platform. This will provide stronger security, improved performance and stability, and faster innovation for our customers.

Profile

The XML Profile Sync, which is used to synchronize Concur Travel user profile data with TMC partners, is no longer available as of March 31, 2022. We advise all partners to engage with SAP Concur representatives to adopt the Travel Profile v2 API for managing Concur Travel user profiles.

The XML Profile Sync was officially decommissioned in 2016 due to instability and other issues. The Travel Profile v2 API has been built to replace this legacy synchronization process. It has now reached a level of stability and maturity that there is no longer any reason to maintain multiple profile sync options.

Flight

Currently, users are not able to make flight changes via Travelport Galileo after a ticket has been issued. In the future, post-ticket exchange functionality will be available for Travelport Galileo customers with the Post Ticket Change feature enabled.

This change will allow users to change Travelport Galileo airline flights through Concur Travel after a ticket has been issued.

Aer Lingus Direct Connect content is offered via Travelfusion in Concur Travel. Currently, customers can use the legacy Aer Lingus supplier without airline credentials and the Aer Lingus (B2B) supplier with airline credentials. With the upcoming release, customers will be able to use the Aer Lingus (B2B) connection with or without credentials in Concur Travel.

We encourage all customers to migrate to the Aer Lingus B2B supplier as it offers greater support and stability than the legacy supplier. In the future, the legacy Aer Lingus supplier will be decommissioned in Concur Travel. We will provide further details closer to the decommission date.

By switching to the Aer Lingus (B2B) supplier, users will experience a more stable and reliable booking flow with less booking failures, compared to the legacy supplier. Customers may obtain their own credential set from Air Lingus, if they have negotiated content with the airline. The Aer Lingus (B2B) connection works with or without credentials; users can book published fares as they would in the Aer Lingus website.

Travel Operations / Technical Essentials

When implementing new indirect customers on SAP Concur products, TMCs have previously had different options for creating a new company configuration. They could:

• manually create a new configuration,
• clone an existing configuration, or
• complete the Online Order Form that generates a request for a new configuration to be created.

SAP Concur is making billing system updates, targeted for a future release. TMCs will now be required to complete and submit the Online Order Form for all configuration creations, includes test configurations. Cloned and manually created configurations will not be enabled until the Online Order Form is completed and submitted.

This feature change has no impact to Concur Travel users.