SAP Hybris Customer Insight makes you smarter with breaking news and sales information for your accounts that matter most. You view this information as an engaging digital magazine providing real-time customer information in an interactive format.
Install SAP Hybris Customer Insight for iPad from the iTunes Store. Launch the application, select Options, and do the following:
Enter the URL for your backend system (stopping at the .com).
To enable offline use, switch on Offline access password and enter a password.
If your solution is set up to support it and you have an account, you can switch on your SAP Jam feed under Optional Features.
SAP recommends that you enable the Passcode Lock on your iPad when using SAP Hybris Customer Insight (In the iPad Settings app, General section).
Choose Done to return to the logon screen, enter your user and password, and choose Logon.
If you do not have the information required for these settings or you have problems logging on, contact your system administrator.
SAP does not warrant that the software and/or features as described herein will be available without interruption or permanently. SAP draws your attention to the fact that the availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing actions.
To get support for technical errors, use the following standard support process:
Open the Options screen.
Enter a Support E-Mail Address.
Activate Logging.
Reproduce the problem. The application automatically creates, saves, and attaches the log to an e-mail.
Return to the options screen, and choose Send Log to complete and send this e-mail to your local administrator, who can then try to assist you before contacting SAP support.
Deactivate logging when you are done, as the logging function may impair performance on your iPad.
While using the app offline, you can access the following:
First level tiles except Feed and Shelf
Default view of report details
Dashboards
After logging on, you should stay online for a few minutes–to allow all the dashboards time to cache–before going offline.
The news stories you see are related to the accounts in your activities list. This provides up to date information about accounts you will be dealing with in the near future.
Tap and hold a tile, then drag and drop just like app icons on the iOS home screens.
You can group tiles by dragging and dropping one on top of another—this creates a group to which you can continue adding more tiles. Drag a tile out of the group to remove it from the group. Drag tiles around within the group to reorder them—the first tile of the group is the one displayed on the home screen.
Tap the icon at the top right corner of the screen and select Personalization. This opens a list of available reports that you can add to the home screen. Tap
to
add a report, tap
to remove a report. You can also remove a tile from the home screen by tapping and holding, then tap the close icon at the upper left of the tile.
In addition to the default reports, your administrator can create custom reports for your organization.
If you've switched on your SAP Jam feed, you'll find it along with Activities on the expandable pane at the left side of the home screen.
Tap and hold on a tile, then tap
to choose from the tile types available for that report.
Reports represented by a chart tile can be stretched to occupy the space of two tiles, either horizontally or vertically. Use a pinch gesture to resize a chart tile.
When the report first opens it shows all opportunities for the current quarter. To view won or lost opportunities for a specific month, tap a bar in the chart.
When using external Mobile Dervice Management (MDM) tools, you want to have the possibility to pre-set a default system URL, SSO switcher, and support email by wrapping the app. Apple provides this possibility by introducing a mechanism using .plist as tool to supply MDM server, from iOS7.
Different configuration profile set-up options are:
Pre-set a default system URL if this URL is provided by MDM tool and the URL field is not empty. This is the case if it is first time use, or if you have removed the URL to reset.
Pre-set SSO switcher if the field is set to YES by MDM tool.
If the field is set to YES by the MDM tool, every time you access the Options page, it will always switch to ON independent of whether it was on or not. You need to switch off manually if you do not wish to use SSO. For example, if you are just testing.
Pre-set a support email if this email field is provided by MDM tool and the field itself is not empty. This is the case if it is first time use, or if you have removed the email to reset.
Currently the ManagedAppConfig.plist has following active entries:
|
Key |
Type |
Value as place holder |
|---|---|---|
|
serverURL |
String |
http://www.sap.com |
|
enableSSO |
Boolean |
YES |
|
supportEmail |
String |
support@sap.com |
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