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SAP Hybris Service Cloud solutions enable the end-to-end service process;
supporting seamless transitions between communication channels to
resolve customer issues and execute service orders through self-
service options, engagement center agents or an on-site technician.
SAP HYBRIS SERVICE CLOUD
Call Center Management
Field Service Management
Mobility
Workflows and Approvals
Analytics
Knowledge Base
Ticket Management
Omni-Channel
KEY CAPABILITIES