Class DefaultTicketSearchService
java.lang.Object
de.hybris.platform.ticket.service.impl.DefaultTicketSearchService
- All Implemented Interfaces:
TicketSearchService
This service class is used for finding tickets
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Constructor Summary
Constructors -
Method Summary
Modifier and TypeMethodDescriptionsearchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State.searchForTickets(String searchString) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.searchForTickets(String searchString, Set<CsTicketState> states) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.voidsetTicketDao(TicketDao ticketDao)
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Constructor Details
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DefaultTicketSearchService
public DefaultTicketSearchService()
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Method Details
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searchForTickets
Description copied from interface:TicketSearchServiceSearch for all tickets where the searchString appears in the headline or comment bodies of the ticket.- Specified by:
searchForTicketsin interfaceTicketSearchService- Parameters:
searchString- The string to search for- Returns:
- A list of tickets that contain the searchString text in their headline or comment bodies
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searchForTickets
Description copied from interface:TicketSearchServiceSearch for all tickets where the searchString appears in the headline or comment bodies of the ticket. The resulting tickets must also be in one of the specified states.- Specified by:
searchForTicketsin interfaceTicketSearchService- Parameters:
searchString- The string to search forstates- The states that a ticket must be in to match the criteria- Returns:
- A list of tickets that contain the searchString text in their headline or comment bodies
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searchForTickets
public List<CsTicketModel> searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Description copied from interface:TicketSearchServiceSearch for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State. If any arguments are provided as null then the argument will not be used in the search.- Specified by:
searchForTicketsin interfaceTicketSearchService- Parameters:
agent- The assigned Agent to matchgroup- The assigned AgentGroup to matchstate- The Ticket State to match- Returns:
- A list of Tickets matching the search criteria.
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setTicketDao
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