Class GeneratedCsTicket

All Implemented Interfaces:
Serializable, Comparable
Direct Known Subclasses:
CsTicket

public abstract class GeneratedCsTicket extends GenericItem
Generated class for type CsTicket.
See Also:
  • Field Details

  • Constructor Details

    • GeneratedCsTicket

      public GeneratedCsTicket()
  • Method Details

    • getDefaultAttributeModes

      protected Map<String,Item.AttributeMode> getDefaultAttributeModes()
      Overrides:
      getDefaultAttributeModes in class Item
    • getAssignedAgent

      public Employee getAssignedAgent(SessionContext ctx)
      Generated method - Getter of the CsTicket.assignedAgent attribute.
      Returns:
      the assignedAgent
    • getAssignedAgent

      public Employee getAssignedAgent()
      Generated method - Getter of the CsTicket.assignedAgent attribute.
      Returns:
      the assignedAgent
    • setAssignedAgent

      public void setAssignedAgent(SessionContext ctx, Employee value)
      Generated method - Setter of the CsTicket.assignedAgent attribute.
      Parameters:
      value - the assignedAgent
    • setAssignedAgent

      public void setAssignedAgent(Employee value)
      Generated method - Setter of the CsTicket.assignedAgent attribute.
      Parameters:
      value - the assignedAgent
    • getAssignedGroup

      public CsAgentGroup getAssignedGroup(SessionContext ctx)
      Generated method - Getter of the CsTicket.assignedGroup attribute.
      Returns:
      the assignedGroup
    • getAssignedGroup

      public CsAgentGroup getAssignedGroup()
      Generated method - Getter of the CsTicket.assignedGroup attribute.
      Returns:
      the assignedGroup
    • setAssignedGroup

      public void setAssignedGroup(SessionContext ctx, CsAgentGroup value)
      Generated method - Setter of the CsTicket.assignedGroup attribute.
      Parameters:
      value - the assignedGroup
    • setAssignedGroup

      public void setAssignedGroup(CsAgentGroup value)
      Generated method - Setter of the CsTicket.assignedGroup attribute.
      Parameters:
      value - the assignedGroup
    • getBaseSite

      public BaseSite getBaseSite(SessionContext ctx)
      Generated method - Getter of the CsTicket.baseSite attribute.
      Returns:
      the baseSite
    • getBaseSite

      public BaseSite getBaseSite()
      Generated method - Getter of the CsTicket.baseSite attribute.
      Returns:
      the baseSite
    • setBaseSite

      public void setBaseSite(SessionContext ctx, BaseSite value)
      Generated method - Setter of the CsTicket.baseSite attribute.
      Parameters:
      value - the baseSite
    • setBaseSite

      public void setBaseSite(BaseSite value)
      Generated method - Setter of the CsTicket.baseSite attribute.
      Parameters:
      value - the baseSite
    • getCategory

      public EnumerationValue getCategory(SessionContext ctx)
      Generated method - Getter of the CsTicket.category attribute.
      Returns:
      the category
    • getCategory

      public EnumerationValue getCategory()
      Generated method - Getter of the CsTicket.category attribute.
      Returns:
      the category
    • setCategory

      public void setCategory(SessionContext ctx, EnumerationValue value)
      Generated method - Setter of the CsTicket.category attribute.
      Parameters:
      value - the category
    • setCategory

      public void setCategory(EnumerationValue value)
      Generated method - Setter of the CsTicket.category attribute.
      Parameters:
      value - the category
    • getCustomer

      public User getCustomer(SessionContext ctx)
      Generated method - Getter of the CsTicket.customer attribute.
      Returns:
      the customer
    • getCustomer

      public User getCustomer()
      Generated method - Getter of the CsTicket.customer attribute.
      Returns:
      the customer
    • setCustomer

      public void setCustomer(SessionContext ctx, User value)
      Generated method - Setter of the CsTicket.customer attribute.
      Parameters:
      value - the customer
    • setCustomer

      public void setCustomer(User value)
      Generated method - Setter of the CsTicket.customer attribute.
      Parameters:
      value - the customer
    • getEvents

      public abstract List<CsTicketEvent> getEvents(SessionContext ctx)
      Generated method - Getter of the CsTicket.events attribute.
      Returns:
      the events
    • getEvents

      public List<CsTicketEvent> getEvents()
      Generated method - Getter of the CsTicket.events attribute.
      Returns:
      the events
    • getHeadline

      public String getHeadline(SessionContext ctx)
      Generated method - Getter of the CsTicket.headline attribute.
      Returns:
      the headline
    • getHeadline

      public String getHeadline()
      Generated method - Getter of the CsTicket.headline attribute.
      Returns:
      the headline
    • setHeadline

      public void setHeadline(SessionContext ctx, String value)
      Generated method - Setter of the CsTicket.headline attribute.
      Parameters:
      value - the headline
    • setHeadline

      public void setHeadline(String value)
      Generated method - Setter of the CsTicket.headline attribute.
      Parameters:
      value - the headline
    • getOrder

      public AbstractOrder getOrder(SessionContext ctx)
      Generated method - Getter of the CsTicket.order attribute.
      Returns:
      the order
    • getOrder

      public AbstractOrder getOrder()
      Generated method - Getter of the CsTicket.order attribute.
      Returns:
      the order
    • setOrder

      public void setOrder(SessionContext ctx, AbstractOrder value)
      Generated method - Setter of the CsTicket.order attribute.
      Parameters:
      value - the order
    • setOrder

      public void setOrder(AbstractOrder value)
      Generated method - Setter of the CsTicket.order attribute.
      Parameters:
      value - the order
    • getPriority

      public EnumerationValue getPriority(SessionContext ctx)
      Generated method - Getter of the CsTicket.priority attribute.
      Returns:
      the priority
    • getPriority

      public EnumerationValue getPriority()
      Generated method - Getter of the CsTicket.priority attribute.
      Returns:
      the priority
    • setPriority

      public void setPriority(SessionContext ctx, EnumerationValue value)
      Generated method - Setter of the CsTicket.priority attribute.
      Parameters:
      value - the priority
    • setPriority

      public void setPriority(EnumerationValue value)
      Generated method - Setter of the CsTicket.priority attribute.
      Parameters:
      value - the priority
    • getResolution

      public CsTicketResolutionEvent getResolution(SessionContext ctx)
      Generated method - Getter of the CsTicket.resolution attribute.
      Returns:
      the resolution
    • getResolution

      public CsTicketResolutionEvent getResolution()
      Generated method - Getter of the CsTicket.resolution attribute.
      Returns:
      the resolution
    • setResolution

      public void setResolution(SessionContext ctx, CsTicketResolutionEvent value)
      Generated method - Setter of the CsTicket.resolution attribute.
      Parameters:
      value - the resolution
    • setResolution

      public void setResolution(CsTicketResolutionEvent value)
      Generated method - Setter of the CsTicket.resolution attribute.
      Parameters:
      value - the resolution
    • getRetentionDate

      public Date getRetentionDate(SessionContext ctx)
      Generated method - Getter of the CsTicket.retentionDate attribute.
      Returns:
      the retentionDate - Date, when ticket was closed and retention period was started
    • getRetentionDate

      public Date getRetentionDate()
      Generated method - Getter of the CsTicket.retentionDate attribute.
      Returns:
      the retentionDate - Date, when ticket was closed and retention period was started
    • setRetentionDate

      public void setRetentionDate(SessionContext ctx, Date value)
      Generated method - Setter of the CsTicket.retentionDate attribute.
      Parameters:
      value - the retentionDate - Date, when ticket was closed and retention period was started
    • setRetentionDate

      public void setRetentionDate(Date value)
      Generated method - Setter of the CsTicket.retentionDate attribute.
      Parameters:
      value - the retentionDate - Date, when ticket was closed and retention period was started
    • getState

      public EnumerationValue getState(SessionContext ctx)
      Generated method - Getter of the CsTicket.state attribute.
      Returns:
      the state
    • getState

      public EnumerationValue getState()
      Generated method - Getter of the CsTicket.state attribute.
      Returns:
      the state
    • setState

      public void setState(SessionContext ctx, EnumerationValue value)
      Generated method - Setter of the CsTicket.state attribute.
      Parameters:
      value - the state
    • setState

      public void setState(EnumerationValue value)
      Generated method - Setter of the CsTicket.state attribute.
      Parameters:
      value - the state
    • getTicketID

      public String getTicketID(SessionContext ctx)
      Generated method - Getter of the CsTicket.ticketID attribute.
      Returns:
      the ticketID
    • getTicketID

      public String getTicketID()
      Generated method - Getter of the CsTicket.ticketID attribute.
      Returns:
      the ticketID
    • setTicketID

      protected void setTicketID(SessionContext ctx, String value)
      Generated method - Setter of the CsTicket.ticketID attribute.
      Parameters:
      value - the ticketID
    • setTicketID

      protected void setTicketID(String value)
      Generated method - Setter of the CsTicket.ticketID attribute.
      Parameters:
      value - the ticketID