What a Customer COE Should Know About Incident Management

Table of contents 3 How to Contact Product Support Technical vs. Non-Technical Assistance Consulting vs. Support 6 How to Search a Solution SAP Knowledge Base Article (KBA) SAP Notes Guided Answers SAP Community 10 How to Interact with Product Support Expert Chat Schedule an Expert Report an Incident 13 How the Perfect Incident Looks How to Create an Incident How to Set the Right Priority Level for your Incident Status of the Incident How to Confirm your Incident Tips