Processing Payment Card Complaints

Use

You use complaint processing to execute the actions linked to complaint results that you have assigned to payment card transactions.

Procedure

  1. Choose Start of the navigation path Logistics Next navigation step Sales Next navigation step and Next navigation step Distribution Next navigation step Service Station Retailing Next navigation step Payment Next navigation step cards Next navigation step Payment card transaction record Next navigation step Complaint processing. End of the navigation path

The Complaint processing screen appears.

  1. Enter a complaint result and company code, and other selection parameters, as appropriate.

  1. Choose Execute.

A list of processed transactions appears. The documents created by complaint processing are also listed, including the settlement number generated for the complaint. The complaint result determines which documents are created. For more information, see Complaint Processing for Payment Card Transactions .

  1. Go back.

The Complaint processing screen appears.