Operation - Confirmations

Operation confirmations allow you to create and review confirmations for operations in SAP Asset Intelligence Network.

Operation confirmations allow service providers to create confirmations for operations in SAP Asset Intelligence Network after significant progress in a maintenance task.

These confirmations are shared with and reviewed by the work order operation owner (typically functional location or equipment operator). Improvement requests are used to achieve the confirmation review process between service providers and operators.

Operators can configure a list of service providers who can release confirmations without any approval process.

Statuses of a confirmation

A confirmation can have the following statuses:

New - The default status when a confirmation is created. A new confirmation is not yet submitted for review and there is no review request against it. Confirmations in New status are visible only to the respective confirmation owners.
Review - The status when a confirmation owner submits the confirmation for review to the work order operation owner. A confirmation that is in Review is submitted for review and the corresponding improvement request status is Author Action, In Process, or Rejected. Confirmations in Review status are visible to the owner of the confirmation and the owner of the work order operation.
Released - The status when the work order operation owner approves the review request and sets the confirmation review to Completed. Confirmations in Released status are visible to all organizations with whom the operation is shared.

Lifecycle of a confirmation

A confirmation moves through the following states of lifecycle:

Service provider creates a confirmation. The status of confirmation is New.
Service provider submits the confirmation for review. The status of confirmation is changed to Review and is shared with the Operator (Owner of the work order operation).
Operator reviews the confirmation.
1. If no further updates are required, Operator sets the confirmation status to Completed. Once the confirmation is set to Completed, the confirmation object cannot be modified. The confirmation moves to Released state.
2. If updates are required, Operator rejects the confirmation and sends it back to the Service Provider for modifications. The status of the confirmation remains in Review.
  - The Service Provider updates the confirmation and resubmits the confirmation. The status of the confirmation remains in Review until the Operator accepts it.
Note

Replication of confirmations from SAP Asset Intelligence Network to ERP and S/4 HANA systems happens only when the confirmation is approved in SAP Asset Intelligence Network. An external event with information about the Work Order, Operation, and Confirmation is triggered when the confirmation is approved by the Operator. You must create a custom implementation for consuming this event information and thus replicating the confirmation in your ERP and S/4 HANA systems.