Completing an Improvement Request

You perform this task to provide a suggestion or a solution to an improvement request created by a requester, or submitted by a reviewer.

Context

As a provider, you have a request assigned to you that requires resolution either by the reviewer or by the requester.

Procedure

  1. Open the Improvement Requests application. The system displays the improvement requests window with a list of existing requests.
  2. Choose a request from the improvement requests list, or search for a request that you want to resolve.
  3. To process the improvement request, choose In Process.
  4. To provide a solution for the request, add comments or documents, as required, in the Recommendation section.
  5. Choose Start of the navigation pathManage Next navigation step Set to CompletedEnd of the navigation path.

    • To request additional information from the requester, choose Author Action.

    • To reject the request as an invalid request, choose Start of the navigation pathManage Next navigation step Set to RejectedEnd of the navigation path.

  6. If the user chooses, Completed. Then, if the documents or instructions that the provider has assigned in the recommendation section and are not shared with other stakeholders. The provider will be prompted to share them with other involved stakeholders.
  7. It is not mandatory for the provider to share them. If he chooses, Yes. Then, a list of groups will be shown to the user. He can choose one group and can share the objects he wants to share. If he chooses No, the request is anyway set to completed and sent to the other stakeholders.