Service Level for Requests Report

Use

This report lists requests by service level.

To run the report, designate values for the following filtering criteria:

• Process Type

• Display only requests that exceed service level

• Service Level Agreement

• Request Number

• Creation Date

• Requestor

• Status

• Approver

You may run the report in the foreground or the background. You can choose Export Result Set to download the data.

Report Details

The application displays only objects that you are authorized to see. For example, on the report results you may only see the data related to North America, if you are only authorized to see North America.