Service Level for Access Requests Dashboard

Use

The Service Level for Access Requests Dashboard displays two views:

• Request Count by Month/Year

• Service Level Violation

You can use the following items to filter your results:

• Date

• System

  The dashboard only displays systems that you have authorization to view.

• Request Type

• Process type

• Priority

• Functional Area

• SLA

Both dashboards show the results in line graph format. You can click on the beginning or end of the line to see the detailed results by request number.

Drill down Function

You drill down into the detailed information by clicking either end of the line graph. On the drill down screen, the application displays only objects that you are authorized to see. For example, on the main dashboard screen you may see the totals for the entire company; whereas on the drill down screen, you may only see the totals for North America, if you are only authorized to see North America.