Unlocking and Deleting Password Self-Service Accounts

Prerequisites

You have completed the configuration steps in the Customizing activity Maintain Password Self Service, under Start of the navigation pathGovernance, Risk, and Compliance Next navigation step Access Control Next navigation step User ProvisioningEnd of the navigation path.

Context

On the Manage Password Self Service screen, you can unlock or delete accounts that have been locked due to too many unsuccessful logon attempts.

Procedure

  1. From the Access Management work center, under the Access Request Administration menu group, choose Manage Password Self Service.

    The Manage Password Self Service screen appears.

  2. In the User ID field, enter the user account.
  3. To unlock the account, select it, and then choose Unlock User.

    This action resets the number of unsuccessful logon attempts to zero.

  4. To delete the account, select it, and choose Delete.