Working with Planned and Unplanned Services

Use

Planned services are services that you can specify in detail at the start of a sales project.

Unplanned services are those that you cannot specify, either because, at the time of the requirement, you do not know precisely which services are to be included in the project, or because you do not want to plan services for a variety of reasons.

This differentiation is very important for service entry. You can control whether you can enter planned services with or without quantity overrun and unplanned services in the service entry sheet (debit memo request).

The following Customizing settings are delivered with the SAP Discrete Industries (DI) system:

  1. You can exceed the quantity for planned services. The system displays a warning message.

  2. You cannot enter unplanned services. The system displays an error message.

If these settings meet your requirements, you do not need to make any additionalCustomizing settings.

Features

The way that the system reacts to planned and unplanned services is controlled by system messages.

You can define whether the SAP system:

  • Suppresses these messages

  • Outputs them as a warning

  • Outputs them as an error.

If the system displays these messages as an error, processing only continues after you have corrected the entry.

You make the appropriate settings in Customizing for Materials Management under Start of the navigation path External Services Management Next navigation step Define Attributes of System Messages. End of the navigation path

Planned Services

You have the following alternatives:

  • The quantity in the service entry sheet can exceed the quantity in the sales order agreed to in the contract. The system may generate a warning.

  • The quantity cannot be exceeded. The system generates an error message.

System response during service entry in the service entry sheet (debit memo request) depends on the system message control.

Message no.: Message text

Control

SE421: The entered quantity $ exceeds quantity $ in the order.

This message defines whether you can exceed the quantity for planned services that is defined in the order BOS.
Unplanned Services

Unplanned services are those that you first enter in the service entry sheet (debit memo request). Whether the service specification is permitted when you enter the services in the service entry sheet (debit memo request), depends on the system messages' control.

Message no.: Message text

Control

SE422: Control for unplanned services in SD service entry sheet.

This message defines whether you can enter unplanned services in the service entry sheet (debit memo request).If you activate this message, the system also takes into account message SE323.

SE323: You cannot enter the unplanned service.

This message defines whether you can enter unplanned services. You must have activated message SE422.