Multi-Tenancy Enhancement

You can use the Multi-Tenancy function to fully control all data that is used for Change Request Management and IT Service Management to be separated by respective authorization objects.

This segregation can be realized customer- specific by business partner, or system-specific by configuration item. Both options can also be combined.

All applications within the WebClient UI for Change Request Management and IT Service Management comply with these splitting criteria, for example, without authorizations it is not be possible to see the data objects in their respective search queries or search helps.

You can use the WebClient UI of IT Service Management and Change Request Management usual to process your incidents, requests for change, or change documents.

Business Partner Dependent Checks

Configuration Item Dependent Checks

Status Check for Transaction Types

Additionally, there is the status check for transaction types, which adds an additional authorization check that provides status-specific control about read and write access to a ticket for additional control.

Whenever the user performs an action, the system checks if the user has the needed authorization.