Use document type RZ for returns

To ensure immediate pick-up, the system automatically creates an immediate delivery when you save a return with this document type. If you do not want this, create a new sales document type in Customizing and switch off the immediate delivery indicator. You can then create and process returns from a work list.

Use document type KRZU (consignment returns) or KAZU (consignment pick-up) for returns involving external agents . Create returns with reference to the relevant scheduling agreement.

When the customer posts goods receipt, their system automatically updates the cumulative quantites. For this reason, you may want to correct your cumulative quantities only when the customer sends the items back without having posted goods receipt.

Cumulative quantities are not updated automatically. You must correct them manually.

Choose Goods issue to book goods receipt.