Interaction Center WebClient for Healthcare

Use

You can use the Interaction Center WebClient (IC WebClient) to communicate with potential patients or existing patients over various channels, such as the telephone, E-mail, and fax.

Prerequisites

  • You have synchronized patient data between SAP CRM and SAP ERP.

  • You have logged on to the IC WebClient using the Patient Management IC Agent (CRM_ISH) business role.

    With this business role, the following new assignment blocks are available:

    • Patients

    • Movements

    • Patient Appointments

  • You have defined the system and client used for the transaction launcher, by means of which you create appointments for patients and view case histories of patients.

    To do this, on the SAP Easy Access screen, choose Start of the navigation pathInteraction Center Next navigation step Interaction Center WebClient Next navigation step Administration Next navigation step System Parameters Next navigation step Define Transaction Launcher Logical Systems and URLsEnd of the navigation path. Note that you must enter ERP_ISH as the mapped logical system in the Mapping field. You fill in the other fields according to your actual needs. For more information, see Defining Transaction Launcher Logical Systems and URLs.

Features

Patient Identification

You can identify accounts for patients and provisional patients, including those replicated from SAP ERP.

Patient Overview

You can view account data for patients and provisional patients, including data for those replicated from SAP ERP.

Creation of Provisional Patients and Patients

In the Patients assignment block, you can enter institutions to create provisional patients or patients. The system displays the provisional patient number or patient number in the Patient ID field.

Creation of Appointments

In the Patient Appointments assignment block, you can create patient appointments in the CRM system, see Patient Appointments.

You can also create appointments In the Patients assignment block by choosing the Appointments link to access the IS-H: Visit Scheduling (NR16) transaction in SAP ERP. This feature uses the transaction launcher function in the IC WebClient.

Case Overview

In the Patients assignment block, you can choose the Cases link to access the Case Overview (NP10) transaction in SAP ERP, where you can view the case histories of a patient.

This feature uses the transaction launcher function in the IC WebClient.

Movement Overview

In the Movements assignment block, you can view the following movement data and appointment data for an account:

  • Institution

  • Date and time

  • Case number

  • Case type

  • Movement category

  • Treatment category

  • Attending physician

  • Departmental organizational unit

  • Nursing organizational unit

  • Room and bed

More Information

Interaction Center WebClient