Disconnection and Reconnection
Use
This function allows an agent of a utility company to request a disconnection or a reconnection of supply for a customer. For example, a customer may want to close their vacation home for the winter. The customer can call an agent to request a disconnection of supply and then call back at a later date to request a reconnection.
A disconnection or a reconnection can be requested for an account, a premise, a contract or another reference object. The devices related to the reference objects are displayed in the disconnection or reconnection request and can be selected for disconnection or reconnection.
Activities
You can use the following activities to create a disconnection or reconnection request for a business partner, a premise, a contract, or another reference object.
Request Disconnection
|
Activity |
Description |
|---|---|
|
Identify an account |
When you create a disconnection request, an interaction record is created for that account. |
|
Select a reference object |
The reference object could be an account, a premise, a business agreement, a device, and so on. When you have selected a reference object, the link to create a new disconnection document appears in the object context menu below the reference object. |
|
Create a disconnection request |
If there is an active disconnection document for this reference object, the disconnection request will merely be one more activity on the disconnection document. Select the devices which need to be disconnected. |
Search Disconnections
|
Activity |
Description |
|---|---|
|
Search |
You can search for a disconnection document for an account, a premise, a business agreement, a contract, and so on. |
View Disconnections
|
Activity |
Description |
|---|---|
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View disconnection documents for a reference object |
Navigate from the object context menu or from the result list of the Search Disconnection Documents page |
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View information for each disconnection document |
View the activities and objects involved for each disconnection document. You can also view additional information about the disconnection or reconnection entry such as meter readings and disconnection charges. |
|
Cancel or change the scheduled time of a disconnection or a reconnection order |
Request Reconnection
|
Activity |
Description |
|---|---|
|
Identify an account |
When you create a disconnection request, the system creates an interaction record for that account. |
|
Create a reconnection request |
Select either a reference object or a disconnection document. The Request Reconnection function is available only if there is currently a disconnection document with the status Installation Fully Disconnected. The list of devices that are currently disconnected will be displayed. |
|
Select devices to be reconnected |
If some devices are AMI devices which can be remotely reconnected, it is also possible to request an immediate reconnection. |