What's New Viewer - SAP S/4HANA

Auto Renewal for Service Contract Items

This feature enables you to automatically extend the duration of service contract items whose validity ends within a certain period.

Technical Details

Type

New

Functional Localization

Not applicable

Scope Item

426 (Service Contract Management)

Application Component

CRM-S4-SRV-CTR

Available As Of

SAP S/4HANA 1909

Additional Details

To activate the auto renewal of service contract items, you must select the Enable Auto Renewal checkbox for the service contract item. You must also define the auto renewal period and the contract extension.

You can use the program Renew Service Contract Items (CRMS4_SERVICE_CONTRACT_RENEWAL) to select the service contract items that are due and need to be renewed. The program then processes all service contract items whose contract end is found within the auto renewal period that has been defined for the service contract item.

Effects on Customizing

In Customizing for Service in the Customizing activity Settings for the Maintenance Framework (BTMF), the SC_ITEM_RENEW BTMF process must be entered in the Activate Change Process view.

Service contract items that support the pricing adaptation cannot be renewed automatically. In this case, the Enable Auto Renewal checkbox is not displayed. The pricing adaptation is defined in the Customizing activity Define Item Categories in the Customizing Item view for the respective item category.

See Also

For more information, see the product assistance for SAP S/4HANA at http://help.sap.com/s4hana_op_1909 under Start of the navigation pathProduct Assistance Next navigation step Enterprise Business Applications Next navigation step Service Next navigation step Service Processes Next navigation step Service Contract Management Next navigation step Service Contracts Next navigation step Change Processes Next navigation step Auto Renewal of Service Contract ItemsEnd of the navigation path.