What's New Viewer - SAP S/4HANA

SMS Alerts

Use

Using this functionality, you can send the following information to your customers, through SMS:
  • Billing and payment information such as bill amount, due date , payment reminder, payment acknowledgement

  • New connection and move in information such as new service connection acknowledgement, move-in acknowledgement

  • Invoicing information such as check bounce, rate change, forced disconnection (dunning )

  • Outage information such as planned and unplanned power outage, resume of service, load curtailment

Technical Details

Technical Name of Product Feature

LOCINUTL

Product Feature is

Changed

Country Dependency

India

Application Component

IS-UT

Availability

SAP S/4HANA 1610

Effects on Customizing

Maintain the following Customizing activities:
  • Maintain settings for SCOT and mail server

  • Activate SMS service for a portion

    You do this in Customizing for SAP Utilities, under Start of the navigation path Customer Service  Next navigation step Country-Specific Functions  Next navigation step  India  Next navigation step Customer Mobile Services  Next navigation step Enable SMS at Portion and MRU levelEnd of the navigation path
  • Maintain subtypes for service type

    You do this in Customizing for SAP Utilities, under Start of the navigation path Customer Service  Next navigation step Country-Specific Functions  Next navigation step  India  Next navigation step Customer Mobile Services  Next navigation step Define Subtypes for Service typeEnd of the navigation path
  • Activate SMS Acknowledgement

    You do this in Customizing for SAP Utilities, under Start of the navigation path Customer Service  Next navigation step Country-Specific Functions  Next navigation step  India  Next navigation step Customer Mobile Services  Next navigation step Activate SMS Acknowledgement for New Service Connection RequestEnd of the navigation path