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S/4HANA Utilities Multichannel: Managing Payments

Use

This product feature enables a customer to manage payments through their online accounts in the following ways:
  • Manage bank account details

  • Manage credit card detailsView and update payment and refund account assignment

  • Make a one-time payment

  • Make a one-time payment without having the need to log on with a username and password

  • View payment history

  • Cancel a scheduled payment before it is processed

Technical Details

Technical Name of Product Feature

S4UTIL_MULTICH_PAYMENTS

Product Feature is

New

Country Dependency

Valid for all countries

Application Component

IS-U-CS-MC

Availability

SAP S/4HANA 1610

Effects on Existing Data

When displaying business agreements, unsupported payment methods are not shown. Moreover, when updating the payment and refund account assignments, unsupported payment methods can be overwritten without requiring the user to take action.

Effects on System Administration

Use the BAdI definitions for Multichannel Foundation for Utilities OData Services Implementation (CRM_IU_UMC_ODATA and ISU_UMC_ODATA for SAP CRM as leading system scenario) to implement your own business logic for managing payments. Use the Business Add-In (BAdI) definition for Multichannel Foundation for Utilities OData Services Implementation (ISU_UMC_ODATA) to implement your own logic for managing payments.

Effects on Customizing

For more information on Customizing payments in Multichannel Foundation for Utilities and Public Sector, see http://help.sap.com/s4hana_op_1610 under Start of the navigation pathProduct Assistance Next navigation step Industries Next navigation step SAP Utilities Next navigation step Customer Service Next navigation step Multichannel Foundation for Utilities and Public SectorEnd of the navigation path under the sections Configuring Payments and OData Entities in Multichannel Foundation for Utilities and Public Sector.