Use

With this function you can distribute information electronically about an incident or accident event straight from the respective incident/accident log entry. The transmission format is a message. An attachment is automatically appended to the message and contains the important information about the event.

Recipients can be internal or external persons or distribution lists . Internal sending means the message is sent to SAP users in the same system. With external sending, the message is sent to non-SAP users or to SAP users in another system.

Integration

The function calls the standard tool for sending documents. This is integrated in SAPoffice or in the Business Workplace .

Prerequisites

You have created the incident/accident log entry about which you want to send a message.

Features

When you call the function, you exit the context of the incident/accident log entry and move to the dialog for sending documents ( Create Document and Send screen). The system has automatically created a message with a title and attachment. The attachment contains the following information:

You can edit the message, for example, by manually inserting or deleting text in the attachment. You can also enter a text of any length in the editor field in the send screen.

You can send the finished message to one or more recipients. You can enter the recipients individually, or in groups using distribution lists or organizational units . The format in which you enter a recipient address (the recipient type ) corresponds to the manner in which you want to send the document (the communication type). The following communication types are supported:

You can transfer recipient addresses from SAP address management. In this case, the recipients are entered as external addresses , irrespective of the communication type to be used for sending. The message is then automatically sent in the communication type selected as the standard communication type for an address. When faxing, for example, information such as the name and address is automatically entered in the fax form.

The situation is different when you send messages to addresses that are not entered in SAP address management. In this case, you must enter all recipient-specific information yourself.

If you wish, you can send the message by express. With this method, a dialog box is opened on the recipient’s screen, informing the recipient that a message has been received and giving him or her the option of navigating straight to the office inbox.

After sending, the system closes the dialog and takes you back to the respective incident/accident log entry. The sent message is placed in your office outbox.