Notification by E-Mail

Use

You can configure user management to notify users about specific events by e-mail. For example, when the administrator creates a user account an e-mail is sent to the user informing him or her that an account has been created.

Features

  • The system provides you with the following function-based placeholders for e-mail addresses:
    • Admin

      Use this placeholder for a central e-mail address for all administrators.

    • System

      Use this placeholder as a default e-mail address when no other e-mail address is available.

    • Workflow

      Use this place holder to sort notification e-mail to the administrator, by the sender address.

    You configure these placeholders when you configure e-mail notification.

  • The table below summarizes who receives e-mail notification from whom and when. The e-mail address the system uses for recipient and sender is based on whether an e-mail address is defined for the user or the placeholder (Admin, Workflow, or System). The system checks the list in order and if it finds an e-mail address for the user or placeholder, the system uses the value it found for the sender or recipient. Without e-mail addresses for the sender and recipient, the system cannot send an e-mail. For example, if an administrator creates a user account and the administrator does not have an e-mail address in his or her profile, the system cannot send an e-mail informing the user that an account has been created.

    All notification events are enabled by default.

List of Notification Events and Addresses Used

Direction Notification Event Recipient Address Sender Address

To the administrator
  • User requests a new password
  • User requests help with logon problem
  • User requests membership in a company
  1. Admin e-mail address
  2. E-Mail address of the first administrator found *
  3. System e-mail address
  1. Workflow e-mail address
  2. E-Mail address of the user currently logged in
  3. System e-mail address

To the user from the system
  • User successfully registers self
  • User successfully requested a new password

E-mail address of the user currently logged in
  1. Admin e-mail address
  2. System e-mail address

To the user from the administrator
  • Administrator creates user account
  • Administrator deletes user account
  • Administrator approves user for a company
  • Administrator denies user for a company
  • Administrator locks user account
  • Administrator unlocks user account
  • User account created by import
  • User account updated by import
  • Administrator changes a user's password

E-Mail address of the affected user
  1. Admin e-mail address
  2. E-Mail address of the administrator currently logged in
  3. System e-mail address

* When the system attempts to find an administrator, it searches for a user assigned to a role, which includes the UME action UME.Manage_All. If you are using SAP Enterprise Portal, the system searches for a user assigned to the role User Admin or Super Administration.

  • The system sends e-mails in the language of the receiving user. If no language is defined for the user, the system language is used.
  • To improve system performance, the system sends e-mails asynchronously. Programs do not need to wait for the SMTP server to respond. Instead a separate processor handles the sending of e-mail. You can disable this feature.

Activities