Modeled Deadline Monitoring or Standard Escalation

Message recipient for missed deadline (standard escalation)

If one of the deadlines set is missed, the relevant message recipients for missed deadline are notified. All recipients receive a

missed deadline work item in the deadline message folder of their Business Workplace.

The notification text is displayed. You process it in the definition of the task in question. From the step definition you can go to the relevant task and process the text on the tab page Description.

When you execute a missed deadline work item, information on the monitored and now late work item is displayed.

If a deadline is missed, the monitored work item does not have the status completed. The status and agent assignment of the monitored work item are not changed by the missed deadline and notification.

To implement the deadline monitoring as described, you maintain the reference date/time and the data on the tab page Display text in the step definition.

Modeled deadline monitoring

E-mail to recipients

If the notification of the recipients cannot or is not to be implemented as a work item, a missed deadline notification can also be sent as a mail or an external document.

1. Maintain the reference date/time and enter a name on the tab page Modeled. For more information, see Maintenance of Deadline Tab Pages.

2. Model a step of the type send mail in the newly created branch.

Keep in mind that the monitored work item does not yet have the status completed. The status and agent assignment of the monitored work item are not changed by the missed deadline and notification.

Missed deadline completes step

You can terminate the execution of the work item if a deadline is missed. This may be necessary if the activity to be executed no longer needs to be carried out or if it is to be dealt with by other agents. You must also insert a step of the type process control in the new branch.

You must make the following settings in the step definition of the step for which deadlines are monitored:

• Activate the outcome processing obsolete.

• Process the reference date/time on the relevant deadline tab page and enter a name on the tab page displayed there ( Modeled).

Insert a final step of the type process control in the new branch after the outcome deadline missed. In its step definition, specify that the work item of the deadline-triggering step is to be set to obsolete. For more information, see Maintenance of Process Control.

In the branch processing terminated, model the steps that are to be executed when the step termination due to missed deadline is executed.

The recipient for missed deadline is not notified automatically. If a notification is to be sent, you must model this in the branch after the outcome deadline missed. Use the send mail step type for this purpose.