User Monitor

The User Monitor panel allows an administrator to locate and view specific users and mobile application use. An administrator can also send specific users’ email to their mobile devices or HTTP addresses through this panel.

Monitoring - Mobile User Monitoring

Basic Search Parameters

  • Mobile Application: Name of the mobile application. Use the drop-down menu to choose the correct mobile application.
  • User: SAP user ID. Manually type in the SAP user ID or click the white box icon to the right of the field for optional search methods.
  • Last Activity Time: Use the drop-down menu to select a window of time. The default is set to All, which is equal to selecting all activity times. All times are available unless the historical logs have been purged in SAP.
  • User GUID: User GUID assigned to their mobile device.
  • Search: Click Search to initiate the search process. If no results are valid in the search parameters, the message No Data Found displays in the Search Results table. If valid data is returned, it displays in the Search Results table according to the Settings and Filter setup configured by the administrator.
  • Send Email: Press to start the Send System Emails action.

When you click Search in the Basic Search Parameters section, the Search Result table is populated based on the parameter settings you selected..

General Info Tab

The General Info tab displays detailed information about the specific user highlighted in the Search Results table.

Mobile User Detail - General Info
  • User Name: SAP User ID
  • User GUID: User GUID for the specific mobile application chosen. Each user has a different GUID for each mobile application assigned in SAP.
  • Personnel Number: User ID number assigned to the user in SAP
  • Middleware User Group ID: Group ID assigned to the specific user through the User Management panel in the Administration portal
  • Lock Flag: If checked in the User Management panel, the user is unable to access the mobile application from the mobile device. This is used if a mobile device is lost or stolen and the application data must be made inaccessible.
  • Mobile Application: Name of the mobile application chosen in the Basic Search Parameters section
  • Middleware Svr SerNo: Server serial number of the middleware server that is running the chosen mobile application

Client Object Info Tab

The Client Object Info tab displays everything that is contained on the client device associated with a specific mobile user GUID as of the last transmit.

Mobile User Detail - Client Object Info
  • Object GUID: Internal identifier of the record
  • Middleware Object Ty: Type of object, such as notification or work order
  • Middleware Object Ky: Object key, or ID of the object
  • Changed Time Stamp: Time and date the object was entered into the system

Cross Reference List Tab

When a user creates an object on their mobile device, that object generates a local key. Upon the next transmit, SAP assigns a key to the object and maps the newly-assigned object key to the old local object key that was generated by the client device. The cross reference list displays the object GUIDs for a mobile application on a mobile device and their local object keys mapped to their SAP object keys.

Mobile User Detail - Cross Reference List
  • MDW Reference GUID: Standard internal ID of the record
  • Middleware Object Ty: Object type, such as work order or notification
  • Source Object Ky: Object key originating from the client device, which is then mapped to the key assigned to the object by SAP
  • Target Object Ky: Key that SAP assigns to the object, which is then mapped to the key originating from the client device

Outbound Message Queue Tab

The Outbound Message Queue tab displays all messages in the SAP outbound message queue sent through the client device associated with the user and their mobile application highlighted in the Search Results table.

Mobile User Details - Outbound Message Queue
  • Message GUID: GUID assigned to the message when it was created
  • Channel ID: Channel for the outbound message that identifies the source of the message
  • Message No.: Readable identifier of the message as an incremental integer
  • Data Package ID: The data package identifier, if a data package is associated with the outbound message
  • Expiration Time: Time set for the message to expire
  • Message Status: Status of the message. Statuses include New, Read, Send, and Confirm.
  • Confirmation Time: Time the message was successfully received on the device
  • Read Time: Time the message was opened, or read, on the device
  • Send Time: Time message is sent from the mobile device
  • Creation Time Stamp: Time message was created, or started, on the system

Communication Sessions Tab

The Communication Sessions tab displays all transmissions associated with the user and the mobile application highlighted in the Search Results table.

Mobile User Detail - Communication Sessions
  • Session GUID: Internal identifier of the session
  • Server GUID: Identifier of the server on which the user initiated the session
  • Active Flag: Indicator that a user stayed connected to the server throughout the session. If a client remains connected, the active flag is shown as 1.
  • Close Time Stamp: Time and date the session was ended
  • Creation Time Stamp: Time and date the session was initiated

Client Registration Info Tab

The Client Registration Info tab is only used by legacy applications with Blackberry devices.