SAP Cloud for Customer What's New

Redesigning E-Mail Storage Format from Plain Text to Attachment

E-mail storage format has been changed from plain text to attachment.

This has helped the workflow in the following ways:
  • E-mail formats sent via workflow is shown properly during interactions.

  • Rich text content is supported.

  • E-mail is stored as a specific E-mail Content attachment type.

  • HTML formatting tags using cascading style sheets, images, line breaks and so on, are preserved.

Technical Details

Solution

Sales

Area

Workflows

Link to Demo

Reference Number

Type

New

Valid as Of

2020-08-01