SAP Cloud for Customer What's New

Send E-Mails in the Background

You can send e-mails in the background using Send Later.

Instead of waiting for the sending process, you can start with other tasks as soon as you click Send Later. E-mails that are sent via "Send Later" can be viewed in Outbox until they’re sent out and displays status as Sending. You can also view the e-mails pushed to the background in the Outbox feeder until they’re successfully sent with a status.

Once done you can view the sent e-mails in Timeline Control. The status changes to Failure showing the error due to which the message failed.

You can also perform a set of actions like edit, discard, and resend on the failed e-mail.

Scope and Configure

  1. Navigate to Start of the navigation pathBusiness Configuration Next navigation step Implementation ProjectEnd of the navigation path

  2. Select your project and click on Start of the navigation pathEdit Project Scope Next navigation step Scoping Next navigation step Questions Next navigation step Service Next navigation step Customer Care Next navigation step Service Request Management Next navigation step Email HandlingEnd of the navigation path
  3. Select the scoping question - Enable sending of an e-mail asynchronously

Technical Details

Solution

Service

Area

Communication Channels

Link to Demo

Reference Number

Type

New

Valid as Of

2020-11-01