Uses of Class
de.hybris.platform.ticket.enums.CsInterventionType

Packages that use CsInterventionType

Package	Description
de.hybris.platform.customersupportbackoffice.data
de.hybris.platform.customersupportbackoffice.renderers
de.hybris.platform.ticket.enums	Contains generated models for each type of de.hybris.platform.jalo.enumeration package.
de.hybris.platform.ticket.events.model	Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl
de.hybris.platform.ticketsystem.data

Uses of CsInterventionType in de.hybris.platform.customersupportbackoffice.data

Methods in de.hybris.platform.customersupportbackoffice.data that return CsInterventionType

Modifier and Type	Method and Description
CsInterventionType	CsCreateTicketForm.getIntervention()

Methods in de.hybris.platform.customersupportbackoffice.data with parameters of type CsInterventionType

Modifier and Type	Method and Description
void	CsCreateTicketForm.setIntervention(CsInterventionType intervention)

Uses of CsInterventionType in de.hybris.platform.customersupportbackoffice.renderers

Methods in de.hybris.platform.customersupportbackoffice.renderers with parameters of type CsInterventionType

Modifier and Type	Method and Description
protected void	CorrespondenceRenderer.highlightReplyTextBox(CsInterventionType selectedInterventionType) Adds CSS class to the replyTextbox to highlight the color based on selection of the radio / combo item

Uses of CsInterventionType in de.hybris.platform.ticket.enums

Fields in de.hybris.platform.ticket.enums declared as CsInterventionType

Modifier and Type	Field and Description
static CsInterventionType	CsInterventionType.CALL Generated enum value for CsInterventionType.Call declared at extension ticketsystem.
static CsInterventionType	CsInterventionType.EMAIL Generated enum value for CsInterventionType.Email declared at extension ticketsystem.
static CsInterventionType	CsInterventionType.IM Generated enum value for CsInterventionType.IM declared at extension ticketsystem.
static CsInterventionType	CsInterventionType.PRIVATE Generated enum value for CsInterventionType.Private declared at extension ticketsystem.
static CsInterventionType	CsInterventionType.TICKETMESSAGE Generated enum value for CsInterventionType.TicketMessage declared at extension ticketsystem.

Methods in de.hybris.platform.ticket.enums that return CsInterventionType

Modifier and Type	Method and Description
static CsInterventionType	CsInterventionType.valueOf(String code) Returns a CsInterventionType instance representing the specified enum value.

Uses of CsInterventionType in de.hybris.platform.ticket.events.model

Methods in de.hybris.platform.ticket.events.model that return CsInterventionType

Modifier and Type	Method and Description
CsInterventionType	CsCustomerEventModel.getInterventionType() Generated method - Getter of the CsCustomerEvent.interventionType attribute defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.events.model with parameters of type CsInterventionType

Modifier and Type	Method and Description
void	CsCustomerEventModel.setInterventionType(CsInterventionType value) Generated method - Setter of CsCustomerEvent.interventionType attribute defined at extension ticketsystem.

Uses of CsInterventionType in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that return types with arguments of type CsInterventionType

Modifier and Type	Method and Description
List<CsInterventionType>	TicketService.getInterventionTypes() Retrieves all available Intervention Types in the system.

Methods in de.hybris.platform.ticket.service with parameters of type CsInterventionType

Modifier and Type	Method and Description
CsCustomerEventModel	TicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Add a note to the specified ticket.
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketResolutionEventModel	TicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note) Resolve a ticket and add the associated resolution event.
CsTicketResolutionEventModel	TicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments) Resolve a ticket and add the associated resolution event.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note) Reverse the resolution of a ticket and add a note to it.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Reverse the resolution of a ticket and add a note to it.

Uses of CsInterventionType in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that return types with arguments of type CsInterventionType

Modifier and Type	Method and Description
List<CsInterventionType>	DefaultTicketService.getInterventionTypes() Retrieves all available Intervention Types in the system.

Methods in de.hybris.platform.ticket.service.impl with parameters of type CsInterventionType

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketResolutionEventModel	DefaultTicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note)
CsTicketResolutionEventModel	DefaultTicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)

Uses of CsInterventionType in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies with parameters of type CsInterventionType

Modifier and Type	Method and Description
CsCustomerEventModel	TicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, String text) Create a creation event for the specified ticket.
CsCustomerEventModel	TicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Create and internal note against the ticket with the specified information
CsTicketResolutionEventModel	TicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note) Create a resolution event against a ticket and associate it with the ticket.
CsTicketResolutionEventModel	TicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments) Create a resolution event against a ticket and associate it with the ticket.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.

Uses of CsInterventionType in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl with parameters of type CsInterventionType

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, String text)
CsCustomerEventModel	DefaultTicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsTicketResolutionEventModel	DefaultTicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note)
CsTicketResolutionEventModel	DefaultTicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)

Uses of CsInterventionType in de.hybris.platform.ticketsystem.data

Methods in de.hybris.platform.ticketsystem.data that return CsInterventionType

Modifier and Type	Method and Description
CsInterventionType	CsTicketParameter.getInterventionType()

Methods in de.hybris.platform.ticketsystem.data with parameters of type CsInterventionType

Modifier and Type	Method and Description
void	CsTicketParameter.setInterventionType(CsInterventionType interventionType)