Server Fails to Initialize


A serious issue causes one of the server components to fail to initialize. The server is not in a working state.


Work with Product Support to determine the cause of the initialization failure.

Product Support may ask you to help analyze and resolve the error:
  • Review errors in the following logs, located in <SMP_HOME>\Server\log:
    • <hostname>-smp-server.log
    • osgi.log (if it exists)

    For Linux systems, you may also be asked to review errors in <SMP_HOME>/Server/log/server_daemon.log.

  • Make a backup copy of <SMP_HOME>\Server\props.ini, and then add the following line in the jvm section of the original file: