Default Menu

A default menu responds to keywords that are sent to a workspace but not assigned to an application. Each workspace must have a default menu. Typically, the workspace administrator sets up the default menu.

Responses on a default menu are in menu form. For example, in a workspace with three interactive applications, the response message for an unrecognized keyword may be:

Choose: 1 – for banking; 2 – for payment; 3 – for weather.

When you set up a default menu, you associate applications with the menu. The menu is generated automatically. When a workspace receives an unrecognized keyword, it sends an automatically generated response to the mobile consumer, using default-menu settings. Mobile consumers can respond with options in the menu index.

Functionalities available on the Setup Default Menu screen are:
  • Default Menu – displays the menu that is sent in response to unrecognized keywords. The order of the menu items determines the generated menu indexes. You can change the order using the up and down arrows to move applications. Application names are links to the corresponding application screens.
  • Add Application to Default Menu – provides a list of all applications that can be added to the default menu. The list displays all interactive applications that are currently active. For information about developing applications, see SMS Application Development.
  • Response Messages – displays two messages: the text that is prepended to the default menu, and the message that is sent as a response when the default menu is empty. The prepended text can be as simple as “Choose,” or a welcome message. When there are no applications assigned to the default menu, an alternate response is sent to mobile subscribers, for example, a keyword that is valid for one of the applications in the workspace.
  • Activate Default Menu – when you create a new workspace, you must activate the default menu.