About subscriber accounts

Note: If you use provider contracts, the needed subscriber accounts are automatically created from outside SAP Convergent Charging.

In SAP Convergent Charging, a subscriber account is linked to an end customer who uses the services from a service provider. A subscriber account contains all the prepaid accounts and external accounts which are debited when the customer consumes services or credited when the customer makes refills.

Each existing provider contract is related to one and only one subscriber account.

Caution: On a platform where SAP CC is integrated with SAP CRM or with another provisioning system, subscriber accounts, prepaid accounts, and external accounts are automatically created and maintained. Creating, modifying or deleting subscriber accounts may result in inconsistencies between these two systems. We strongly recommend that you do not modify or delete existing subscriber accounts except under support supervision.

 

A subscriber account is defined by:

How an account is debited or credited

A subscriber account is linked to the charging plan of a charge through an account assignment in provider contracts. When a customer subscribes to a charge in a provider contract, the charging plan of the charge together with the charging mapping references specified in the account assignment in the provider contract allow to identify which account of the subscriber account will be debited or credited with the amount calculated in the price plan.

Example

In SAP Convergent Charging, the charging process consists usually of two stages: A rating process and a charging process. When a customer consumes a service, the rating process calculates the corresponding fee according to the pricing modeling defined for the service provider while the charging process defines which prepaid or external accounts will be debited with the fee.

Before starting

Before creating and setting up a subscriber account, you should be familiar with: