A provider contract is a long-term agreement between a service provider and an end customer. This agreement is based on specific terms that have been negotiated beforehand and which defines how and how much the customer is charged to:
Have access to goods or services
Consume these goods or services
A provider contract can also include terms to refill the prepaid account of a customer.
In SAP Convergent Charging, a provider contract represents a contract subscribed between a customer (subscriber account) and a service provider.
A provider contract:
Relates to one and only one subscriber account
Consists of several contract items referencing charge plans subscribed to by a customer
Consists of one contract item referencing a refill plan at most subscribed to by a customer
When a provider contract is created, all the charges of the charge plans and the refill logic of the refill plan are automatically activated.
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Caution: Do not modify or delete provider contracts with the Core Tool when SAP Convergent Charging is integrated with a CRM or an external provisioning system. Modifying or deleting provider contracts may result in inconsistencies between the two systems. To modify a provider contract, you must use the CRM or the external provisioning system or implement the Web Services provided by SAP Convergent Charging to manage this customer master data. |