Managing Queues

Use

The Queue Manager allows you to monitor the status of forms received and change this status as required. It explicitly handles forms received through an asynchronous connection using the adapters you edited and configured.

More information: Configuring Adapters

Prerequisites

You have the appropriate rights to work in the GP Administration workset.

More information: Setting Up Portal Roles

Procedure

1. From the Select Queue dropdown box, select the queue you want to monitor.

   The overview is divided into the following areas (tabs):

   • Queue Entries

     The system displays those items that have been received or are currently being received through the selected adapter used. The items are identified based on the following fields:

     • ID: unique description of the item
     • Status: current status of the item. See Queue Header Data tab.
     • Date: date on which the item was received
   • Queue Header Data

     Displays the supported statuses of the queue, such as:

     • Status: 2 / Status text: Error
     • Status: 1 / Status text: New
   • Queue Item Details

     This tab contains two overviews:

     • Log Entries - shows the date and status of the entry
     • Log Entry Details
   • Queue Item Content

     The content of the queue item is displayed.

2. To change the existing status of a queue item, choose Change Status To on the Queue Entries tab after you select the relevant status from the dropdown box.