Use

The Toolbar ( CIC_TOOLBAR) component can be used to define the application toolbar. You can select the buttons you require from the available buttons here.

If you want to add buttons, you must define a customer-specific toolbar.

See also: Customer-Specific Toolbar

Integration

The toolbar provides buttons for Softphone control, such as Accept, Hold, Callback or Forward .

See also: Telephony Controls and Work Modes

This End Contact button is part of the application toolbar. This button must never be removed from the application toolbar, since objects in a business transaction would not otherwise be connected to the interaction when it was terminated and data would be lost.

See also : Contact Processing

Even though the component is visible on the screen, it belongs to the invisible components, since it does not have a screen area (slot) in the framework.

See also: Framework See also: Component

Prerequisites

You have assigned the Toolbar component to a framework as an invisible component.

See also: Framework See also: Component

You have defined a configuration profile for the Toolbar component in the Customizing settings for Customer Service under  Customer Interaction Center (CIC) Component Configuration Toolbars (GUI Status, Active Functions) [ .

You have specified the GUI status. The GUI status defines which buttons are available to you.

You have then specified which buttons are to be removed from the application toolbar.

You have assigned the configuration profile created above to a CIC profile with the TBAR_PROF profile type.

See also: CIC Profile