Check Credit and Debit Memos
Use
System checks of values in associated credit and debit memos. A situation in which a customer is credited an amount that exceeds the value of the associated order in error is to be prevented.
Integration
This function is part of complaint processing and is executed by the system if pricing is repeated for a document item.
Prerequisites
You have made the following settings in Customizing:
Setting |
Menu path |
Allow credit and debit memo checks |
|
The sales document category must have the following leading sign:
Sales document category |
Leading sign |
C (order) |
Positive |
K (credit memo request) |
Negative |
Features
During the checks, the system uses document flow to identify all billing datasets that have not been cancelled that precede or follow the current item and have an item category that was created with the order (C) or the credit memo request (K) sales document category in Customizing.
The relationship between the billing dataset for the original item and subsequent correction items is established using the
Create document items with reference
function.
The system creates the following totals when checking credit and debit memos:
Total from the net values of the billing datasets that are referenced directly.
Total from the net values of the items that are referenced directly.
Total for the net values of all involved billing datasets.
The user receives notification from the system if one of these totals is negative.
Example
User A creates an ad order with item 1 for which billing dataset 1.1 is generated. The billing dataset has a value of $1000. However, the first ad is published on the wrong date. The customer makes a complaint for this date. User B creates correction item 2 with reference to billing dataset 1.1. Billing dataset 2.1 is generated for this correction item. User B negotiates a credit memo of $500 with the customer. The second ad is also published on the wrong date. The customer makes a second complaint for this date and informs you that the first ad was also published on the wrong date. User C creates correction item 3 with reference to billing dataset 1.1. Billing dataset 3.1 is generated for this correction item. User C negotiates a credit memo of $800 with the customer. Net values for the billing datasets are compared as follows during the check performed by the system:
The system first creates the total from the net values of billing datasets that are referenced directly. This means that the total from the net value for billing dataset 1.1 and billing dataset 2.1 is created followed by the total from the net value for billing dataset 1.1 and billing dataset 3.1. The system determines $500 and $200 as totals. These totals are not negative.
The system then creates the total from the net values of all involved billing datasets. This is the total from the net values for billing datasets 1.1, 2.1 and 3.1. The system determines a total of $-300.
This total is negative. User C receives notification from the system.